Compare GuideMe by EdCast vs Kayako

See this comparison of GuideMe by EdCast vs. Kayako based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 145 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.5
(Based on 139 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 101 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 106 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.4
(Based on 131 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 106 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.4
(Based on 138 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
53.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
38.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.8%
 
Information Technology and Services
60.0%
Information Technology and Services
26.0%
 
Computer Software
20.0%
Computer Software
16.4%
 
Internet
20.0%
Telecommunications
7.9%
 
Internet
4.5%
 
Marketing and Advertising
4.0%
 
Other
0.0%
Other
41.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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