Compare GuideMe vs Kayako

See this comparison of GuideMe by EdCast vs. Kayako based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 144 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 140 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.5
(Based on 138 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 100 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 105 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.4
(Based on 130 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 105 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.4
(Based on 137 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
37.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.9%
 
Information Technology and Services
60.0%
Information Technology and Services
25.6%
 
Computer Software
20.0%
Computer Software
16.5%
 
Internet
20.0%
Telecommunications
8.0%
 
Internet
4.5%
 
Marketing and Advertising
4.0%
 
Other
0.0%
Other
41.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

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Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
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Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.

Introducing Kayako Messenger: live chat, reinvented for the 21st century. Available on all Kayako plans.

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

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