Compare GuideMe by EdCast vs Kayako

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comparison of GuideMe by EdCast vs. Kayako
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Kayako rates 4.1/5 stars with 150 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 up to 3 agents
 
Inbox
$9 /agent/month
 
Team
$15 /agent/month
 
Growth
$39 /agent/month
 
Scale
$59 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.2
(Based on 145 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.5
(Based on 143 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.1
(Based on 104 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 109 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.4
(Based on 135 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 109 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.4
(Based on 142 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
54.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
7.5%
 
Information Technology and Services
60.0%
Information Technology and Services
24.7%
 
Computer Software
20.0%
Computer Software
16.7%
 
Internet
20.0%
Telecommunications
7.5%
 
Internet
5.4%
 
Marketing and Advertising
3.8%
 
Other
0.0%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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