Compare GuideMe by EdCast vs LiveAgent

See this comparison of GuideMe by EdCast vs. LiveAgent based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. LiveAgent rates 4.5/5 stars with 662 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
All-inclusive
$39/month User Seat
 
Ticket+Chat
$29/month User Seat
 
Ticket
$9/month User Seat
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.8
(Based on 615 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.0
(Based on 615 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.7
(Based on 425 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.9
(Based on 424 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.1
(Based on 581 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.1
(Based on 412 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 604 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
25.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
13.0%
 
Information Technology and Services
60.0%
Information Technology and Services
12.5%
 
Computer Software
20.0%
Computer Software
7.4%
 
Internet
20.0%
Internet
5.8%
 
Retail
5.3%
 
Telecommunications
3.6%
 
Other
0.0%
Other
65.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
 No videos provided.

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

 No downloads provided.
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Kate from G2 Crowd

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