Compare GuideMe vs LiveHelpNow

See this comparison of GuideMe by EdCast vs. LiveHelpNow based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. LiveHelpNow rates 4.2/5 stars with 103 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Live chat and SMS
$18.90 per month
 
Call management
$9 per month
 
Knowledge base management
$18.90 per month
 
Support Ticket Sofware
$18.90 per month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
$ Get a Quote
$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.8
(Based on 95 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 95 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.6
(Based on 77 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.5
(Based on 76 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.7
(Based on 85 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.0
(Based on 76 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 94 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
50.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
31.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
18.4%
 
Information Technology and Services
60.0%
Information Technology and Services
7.0%
 
Computer Software
20.0%
Retail
6.3%
 
Internet
20.0%
Insurance
4.7%
 
Consumer Goods
4.7%
 
Construction
3.9%
 
Other
0.0%
Other
73.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

G2 Crowd User

We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions.

Most Helpful Critical Review
Most Helpful Critical Review
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Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Information Technology and Services

It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different...

 
 No videos provided.

LiveHelpNow help desk software. Company and vision

 No downloads provided.
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Kate avatar
Kate from G2 Crowd

Need help?

I can help.