Compare GuideMe by EdCast vs Oracle Service Cloud (formerly RightNow)

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comparison of GuideMe by EdCast vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.2
(Based on 57 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.5
(Based on 41 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
55.6%
 
Information Technology and Services
60.0%
Information Technology and Services
24.0%
 
Computer Software
20.0%
Retail
9.6%
 
Internet
20.0%
Financial Services
5.8%
 
Computer Software
5.8%
 
Marketing and Advertising
3.8%
 
Other
0.0%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
Prashant B.
User in Information Technology and Services

As of now, i did not find anything that is objectionable.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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