Compare GuideMe vs Oracle

See this comparison of GuideMe by EdCast vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 59 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.3
(Based on 51 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.2
(Based on 50 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.3
(Based on 38 reviews)
Ease of Admin
Ease of AdminNot enough data available
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.3
(Based on 46 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
6.1
(Based on 49 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
37.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
50.0%
 
Information Technology and Services
60.0%
Information Technology and Services
27.2%
 
Computer Software
20.0%
Retail
10.9%
 
Internet
20.0%
Financial Services
6.5%
 
Computer Software
6.5%
 
Consumer Electronics
4.3%
 
Other
0.0%
Other
44.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

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Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
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Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
 No videos provided.

A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

 No downloads provided.
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