See this comparison of GuideMe by EdCast vs. Salesforce Knowledge based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.
GuideMe by EdCast
Based on 5 reviews
Based on 10 reviews
|Meets RequirementsSee More|
|Ease of UseSee More|
|Ease of Setup||Not enough data available|
|Ease of Admin||Not enough data available|
|Quality of SupportSee More|
|Ease of Doing Business With||Not enough data available|
|Product Direction (% positive)See More|
(Based on 8 reviews)
(50 or fewer emp.)
(> 1000 emp.)
Information Technology and Services
Computer & Network Security
Hospital & Health Care
|Most Helpful Favorable Review|
Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...
G2 Crowd User in Computer & Network Security
Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.
|Most Helpful Critical Review|
Nothing at the moment. The software works as stated and is easy to use and functional.
G2 Crowd User in Internet
Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...
|No screenshots provided.|
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