Compare GuideMe vs Salesforce Knowledge

See this comparison of GuideMe by EdCast vs. Salesforce Knowledge based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Knowledge rates 3.6/5 stars with 5 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets Requirements
Meets Requirements
10.0
(Based on 5 reviews)
Not enough data available
Ease of Use
Ease of Use
9.7
(Based on 5 reviews)
Not enough data available
Ease of Setup
Ease of SetupNot enough data availableNot enough data available
Ease of Admin
Ease of AdminNot enough data availableNot enough data available
Quality of Support
Quality of Support
10.0
(Based on 5 reviews)
Not enough data available
Ease of Doing Business With
Ease of Doing Business WithNot enough data availableNot enough data available
Product Direction (% positive)
Product Direction (% positive)
7.9
(Based on 5 reviews)
Not enough data available
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
60.0%
 
Information Technology and Services
60.0%
Computer Software
33.3%
 
Computer Software
20.0%
Computer & Network Security
22.2%
 
Internet
20.0%
Internet
22.2%
 
Insurance
22.2%
 
 
Other
0.0%
Other
0.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User

I love that we can write knowledge articles for internal use or for our clients and that we can associate our articles with cases so if anyone needs to reference an article, it is easily searchable.

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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Kate from G2 Crowd

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