Compare GuideMe by EdCast vs Salesforce Knowledge

See this comparison of GuideMe by EdCast vs. Salesforce Knowledge based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Knowledge rates 3.9/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
7.9
(Based on 7 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.9
(Based on 7 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.3
(Based on 7 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
7.4
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
50.0%
 
Information Technology and Services
60.0%
Internet
22.2%
 
Computer Software
20.0%
Computer Software
16.7%
 
Internet
20.0%
Computer & Network Security
11.1%
 
Hospital & Health Care
11.1%
 
Insurance
11.1%
 
Other
0.0%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
 No screenshots provided.
Ask GuideMe a QuestionContact GuideMeRequest More InformationRequest More Information
Kate from G2 Crowd

Need help?

I can help.