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Compare GuideMe by EdCast vs Salesforce Service Cloud

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comparison of GuideMe by EdCast vs. Salesforce Service Cloud
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,346 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.5
(Based on 1,214 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.2
(Based on 1,215 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 533 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 541 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 1,067 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 527 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 1,198 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
32.2%
 
Information Technology and Services
60.0%
Computer Software
15.1%
 
Computer Software
20.0%
Information Technology and Services
14.7%
 
Internet
20.0%
Internet
8.7%
 
Hospital & Health Care
3.6%
 
Financial Services
3.5%
 
Other
0.0%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Josh E.
User in Computer Software

The Next Gen Agent is rather complicated and it seems kind of difficult to use. Also, it doesn't seem to understand to combine certain tickets (such as those starting with "Re:") so we have to do that manually. It is also rather annoying that the Next Gen...

 
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Kate from G2 Crowd

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