Compare GuideMe by EdCast vs Salesforce Service Cloud

See this comparison of GuideMe by EdCast vs. Salesforce Service Cloud based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,351 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.5
(Based on 1,211 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.1
(Based on 1,213 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 549 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.2
(Based on 559 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 545 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.1
(Based on 1,197 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
25.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
32.8%
 
Information Technology and Services
60.0%
Computer Software
16.1%
 
Computer Software
20.0%
Information Technology and Services
15.1%
 
Internet
20.0%
Internet
8.6%
 
Financial Services
3.7%
 
Hospital & Health Care
3.5%
 
Other
0.0%
Other
53.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Electrical/Electronic Manufacturing

Difficult to export existing KB articles. It has to be RSS and must be very specifically structured. Searching for cases or customers have some issues sometimes Custom rules and notifications are complicated to setup

 
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