Compare GuideMe vs SF Service Cloud

See this comparison of GuideMe by EdCast vs. Salesforce Service Cloud based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1200 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.5
(Based on 1082 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.1
(Based on 1082 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.7
(Based on 490 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 498 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 950 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 488 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 1067 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
26.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
41.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.5%
 
Information Technology and Services
60.0%
Computer Software
16.7%
 
Computer Software
20.0%
Information Technology and Services
14.7%
 
Internet
20.0%
Internet
9.0%
 
Hospital & Health Care
3.5%
 
Non-Profit Organization Management
3.4%
 
Other
0.0%
Other
52.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

Henry K.
Administrator in E-Learning

I dislike that I can't search for past support cases by their tags/labels. I want to be able to click on a label and see all from that label. I also hate that I can't forward support tickets easily.

 
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 No downloads provided.
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Kate from G2 Crowd

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