Compare GuideMe vs SF Service Cloud

See this comparison of GuideMe by EdCast vs. Salesforce Service Cloud based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1125 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.5
(Based on 1014 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.1
(Based on 1014 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 467 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.1
(Based on 475 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 887 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.5
(Based on 463 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 1000 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
27.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
42.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
30.5%
 
Information Technology and Services
60.0%
Computer Software
17.2%
 
Computer Software
20.0%
Information Technology and Services
13.7%
 
Internet
20.0%
Internet
9.6%
 
Hospital & Health Care
3.5%
 
Non-Profit Organization Management
3.5%
 
Other
0.0%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
vikas s.
User in Computer Software

I like the inline step functionality most. It help us to perform activities step by step. I used the tours set by our admin and I was able to understand functionality very quickly. I would recommend this software for setting up on-boarding tours.

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
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Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

G2 Crowd User in Internet

API is one of the worst I have ever worked with. I have never seen an API throttled to the pathetic rate desk.com allows. Their documentation for single-sign-on is ATROCIOUS, and flat-out does not work in python. Their support is awful, particularly...

 
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Kate avatar
Kate from G2 Crowd

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