Compare GuideMe vs TeamSupport

See this comparison of GuideMe by EdCast vs. TeamSupport based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. TeamSupport rates 4.4/5 stars with 464 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 452 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 453 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 211 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.9
(Based on 212 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 409 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 217 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.2
(Based on 454 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
42.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.4%
 
Information Technology and Services
60.0%
Computer Software
28.3%
 
Computer Software
20.0%
Information Technology and Services
21.6%
 
Internet
20.0%
Internet
6.2%
 
Financial Services
4.6%
 
Hospitality
4.0%
 
Other
0.0%
Other
35.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Verdi E.
User in Internet

We are GuideMe partners and love the benefits the solution provides to customer success, sales, and retention teams. GuideMe is a great solution for explainer videos and tutorials that resonate with the audience and are simple to setup, scale, and deploy....

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Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
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Nilesh T.
Administrator in Information Technology and Services

There isn't anything about GuideMe that I dislike so far. They are constantly adding new features to the product thus making it more beneficial.

G2 Crowd User in Information Technology and Services

There are bugs in the software and the features need updated. Team Support is not easy to learn and is not user-friendly to the beginner.

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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Kate avatar
Kate from G2 Crowd

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