Compare GuideMe by EdCast vs TeamSupport

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comparison of GuideMe by EdCast vs. TeamSupport
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. TeamSupport rates 4.3/5 stars with 481 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Support Desk
$50 / agent / month billed annually
 
Enterprise
$65 / agent / month billed annually
 
Private Cloud
Custom Contact Us for Pricing
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 468 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.8
(Based on 469 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.5
(Based on 220 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.8
(Based on 221 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.0
(Based on 424 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.3
(Based on 226 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.1
(Based on 470 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
48.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
10.4%
 
Information Technology and Services
60.0%
Computer Software
27.9%
 
Computer Software
20.0%
Information Technology and Services
21.4%
 
Internet
20.0%
Internet
5.9%
 
Financial Services
4.6%
 
Hospitality
3.8%
 
Other
0.0%
Other
36.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

Gergana A.
Administrator

1. We get logged out with a message "Session Expired" all the time. It is very annoying. It would log us out even after trying to submit a reply to a ticket. 2. Integrations aren't made easy to accomplish 3. There are no ways to customize a customer hub...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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