Compare GuideMe by EdCast vs Track-It!

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comparison of GuideMe by EdCast vs. Track-It!
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Track-It! rates 3.6/5 stars with 70 reviews. Each product's score is calculated by real-time data from verified user reviews.

Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
7.9
(Based on 66 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.0
(Based on 66 reviews)
Ease of Setup
Ease of SetupNot enough data available
7.6
(Based on 40 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
7.9
(Based on 52 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
5.8
(Based on 65 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
13.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
55.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
31.9%
 
Information Technology and Services
60.0%
Information Technology and Services
14.3%
 
Computer Software
20.0%
Hospital & Health Care
9.9%
 
Internet
20.0%
Utilities
5.5%
 
Higher Education
5.5%
 
Law Practice
5.5%
 
Other
0.0%
Other
59.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

Bonnie B.
User in Museums and Institutions

Maybe my institution just has a very old version of this software but if you're a Technician, you can only manage your work orders/queue on a Windows machine. As a Mac user I have to login via VirtualBox. Also, the over-all UI/design is pretty outdated and...

 
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Kate from G2 Crowd

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