Compare GuideMe by EdCast vs Vision Helpdesk

See this comparison of GuideMe by EdCast vs. Vision Helpdesk based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Vision Helpdesk rates 4.7/5 stars with 41 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Starter Help Desk
$12 per staff per mo billed annually
 
Pro Help Desk Software
$20 per staff per mo billed annually
 
Satellite Desk
$24 per staff per mo billed annually
 
Pro Service Desk
$32 per staff per mo billed annually
 
Ent Service Desk
$48 per staff per mo billed annually
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
9.3
(Based on 41 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
9.2
(Based on 41 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.9
(Based on 39 reviews)
Ease of Admin
Ease of AdminNot enough data available
9.3
(Based on 39 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
9.7
(Based on 40 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
9.7
(Based on 38 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
9.7
(Based on 41 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
9.8%
 
Information Technology and Services
60.0%
Non-Profit Organization Management
20.0%
 
Computer Software
20.0%
Internet
16.0%
 
Internet
20.0%
Information Technology and Services
14.0%
 
Education Management
6.0%
 
Individual & Family Services
6.0%
 
Other
0.0%
Other
38.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Nilesh T.
Administrator in Information Technology and Services

Easy to understand user interface. I could set it up on my own and create walkthroughs of our product for our customers. I personally like language translation feature the most, it helps in gaining more customers globally. The development team is also very...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
Verdi E.
User in Internet

Nothing at the moment. The software works as stated and is easy to use and functional.

G2 Crowd User

Everything was a bit slow and buggy at times.

 
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Kate from G2 Crowd

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