Compare GuideMe vs Zendesk

See this comparison of GuideMe by EdCast vs. Zendesk Support based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Zendesk Support rates 4.2/5 stars with 973 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Essential
$5 /month
 
Team
$19 /month
 
Professional
$49 /month
 
Enterprise
$99 /month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 899 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.7
(Based on 902 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.3
(Based on 443 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.4
(Based on 460 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.5
(Based on 755 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 431 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.0
(Based on 897 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
38.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
46.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
15.3%
 
Information Technology and Services
60.0%
Computer Software
19.9%
 
Computer Software
20.0%
Information Technology and Services
14.4%
 
Internet
20.0%
Internet
12.1%
 
Marketing and Advertising
6.4%
 
Retail
3.1%
 
Other
0.0%
Other
44.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
vikas s.
User in Computer Software

As of now, I did not found anything major issue in functionality

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Video 1: Zendesk Overview
Video 2: Lonely Planet Customer Story

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