Compare GuideMe by EdCast vs Zoho Desk

See this comparison of GuideMe by EdCast vs. Zoho Desk based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Zoho Desk rates 4.3/5 stars with 573 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.6
(Based on 529 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.6
(Based on 530 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 420 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 423 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.2
(Based on 477 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 394 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.9
(Based on 521 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
72.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
20.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.5%
 
Information Technology and Services
60.0%
Information Technology and Services
26.5%
 
Computer Software
20.0%
Computer Software
10.3%
 
Internet
20.0%
Marketing and Advertising
4.6%
 
Telecommunications
4.3%
 
Internet
4.2%
 
Other
0.0%
Other
50.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Bhushan D.
User in Information Technology and Services

I liked the Image steps feature most. We created walkthroughs for our mobile application. We captured screenshots then highlighted our application section using guideme chrome extension paint tool. There paint tool is awesome and very user friendly. This...

G2 Crowd User in Maritime

It's fast and intuitive and does exactly what we need for handling emails. They finally launched the iPhone App for the product which works really great!

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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Kate from G2 Crowd

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