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Compare GuideMe by EdCast vs Zoho Desk

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comparison of GuideMe by EdCast vs. Zoho Desk
based on data from user reviews. GuideMe by EdCast rates 4.8/5 stars with 5 reviews. Zoho Desk rates 4.3/5 stars with 646 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
FREE
$0 /agent/month
 
PROFESSIONAL
$12 /agent/month
 
ENTERPRISE
$25 /agent/month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
10.0
(Based on 5 reviews)
8.7
(Based on 592 reviews)
Ease of UseSee More
Ease of UseSee More
9.7
(Based on 5 reviews)
8.6
(Based on 594 reviews)
Ease of Setup
Ease of SetupNot enough data available
8.4
(Based on 472 reviews)
Ease of Admin
Ease of AdminNot enough data available
8.6
(Based on 474 reviews)
Quality of SupportSee More
Quality of SupportSee More
10.0
(Based on 5 reviews)
8.3
(Based on 536 reviews)
Ease of Doing Business With
Ease of Doing Business WithNot enough data available
8.6
(Based on 445 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
7.9
(Based on 5 reviews)
8.9
(Based on 585 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
80.0%
72.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
20.0%
21.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0.0%
6.4%
 
Information Technology and Services
60.0%
Information Technology and Services
25.8%
 
Computer Software
20.0%
Computer Software
10.7%
 
Internet
20.0%
Telecommunications
4.5%
 
Marketing and Advertising
4.2%
 
Internet
3.9%
 
Other
0.0%
Other
50.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Prashant B.
User in Information Technology and Services

This is one of the best software for customer onboarding. We have started using guideme extension to create walkthrough of our software functionality to our customer. I like the language feature the most. We can explain the functionality to user in English...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
Bhushan D.
User in Information Technology and Services

At this moment, I don't have any major issues, because I just used its image step feature.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
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