Compare HappyFox vs Help Scout

See this

comparison of HappyFox vs. Help Scout
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Help Scout rates 4.3/5 stars with 122 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Mighty
$29 per staff / month
Basic
$8 user/month
 
Fantastic
$49 per staff / month
Standard
$15 user/month
 
Enterprise
$69 per staff / month
Plus
$27 user/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.8
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.7
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.9
(Based on 99 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.9
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
3.4%
 
Information Technology and Services
14.1%
Computer Software
22.8%
 
Computer Software
12.2%
Internet
20.9%
 
Higher Education
6.4%
Information Technology and Services
8.2%
 
Education Management
3.8%
Marketing and Advertising
6.3%
 
Real Estate
3.8%
E-Learning
4.4%
 
Other
59.6%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
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Kate from G2 Crowd

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