Compare HappyFox vs Help Scout

See this comparison of HappyFox vs. Help Scout based on data from user reviews. HappyFox rates 4.6/5 stars with 109 reviews. Help Scout rates 4.4/5 stars with 104 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Mighty
$29 per staff / month
Basic
$8 user/month
 
Fantastic
$49 per staff / month
Standard
$15 user/month
 
Enterprise
$69 per staff / month
Plus
$27 user/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 103 reviews)
8.6
(Based on 96 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 103 reviews)
9.3
(Based on 96 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 80 reviews)
8.9
(Based on 44 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 79 reviews)
9.0
(Based on 45 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 98 reviews)
9.1
(Based on 82 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 76 reviews)
9.3
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 105 reviews)
8.1
(Based on 96 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.9%
67.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
29.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.6%
3.0%
 
Information Technology and Services
14.3%
Computer Software
23.3%
 
Computer Software
12.3%
Internet
21.8%
 
Higher Education
6.5%
Information Technology and Services
8.3%
 
Education Management
3.9%
Marketing and Advertising
6.8%
 
Real Estate
3.9%
E-Learning
3.8%
 
Other
59.1%
Other
36.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

 
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Kate from G2 Crowd

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