Compare HappyFox vs Help Scout
See this
comparison of HappyFox vs. Help Scout
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Help Scout rates 4.3/5 stars with 135 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Basic
$8
user/month
 
Fantastic
$49
per staff / month
Standard
$15
user/month
 
Enterprise
$69
per staff / month
Plus
$27
user/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Basic
$8user/month
Standard
$15user/month
Plus
$27user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
Ease of Use
Ease of Use
9.3
9.2
Ease of Setup
Ease of Setup
8.9
8.8
Ease of Admin
Ease of Admin
9.1
8.8
Quality of Support
Quality of Support
9.2
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.0
Product Direction (% positive)
Product Direction (% positive)
9.3
7.7
Meets Requirements
HappyFox
8.9
Help Scout
8.4
Ease of Use
HappyFox
9.3
Help Scout
9.2
Ease of Setup
HappyFox
8.9
Help Scout
8.8
Ease of Admin
HappyFox
9.1
Help Scout
8.8
Quality of Support
HappyFox
9.2
Help Scout
8.8
Ease of Doing Business With
HappyFox
9.3
Help Scout
9.0
Product Direction (% positive)
HappyFox
9.3
Help Scout
7.7

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Help Scout
8.2
Response Automation
HappyFox
8.9
Help Scout
8.4
SLA Management
HappyFox
8.6
Help Scout
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Help Scout
8.4
Ticket Collaboration
HappyFox
8.9
Help Scout
8.8
Ticket creation user experience
HappyFox
9.2
Help Scout
9.2
Ticket response user experience
HappyFox
9.1
Help Scout
9.3
Knowledge Share
Knowledge Base
HappyFox
8.5
Help Scout
8.7
Searchable Articles
HappyFox
8.8
Help Scout
7.8
Community Forums
HappyFox
Not enough data available
Help Scout
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Help Scout
8.1
Interaction
Web Portals
HappyFox
7.2
Help Scout
8.8
Forum to Reponse
HappyFox
8.1
Help Scout
8.0
Tickets and Tagging
HappyFox
9.3
Help Scout
8.7
Live Chat
HappyFox
8.1
Help Scout
6.4
Communication Channels
Customer Portal
HappyFox
8.9
Help Scout
9.0
Email to Case
HappyFox
9.1
Help Scout
9.2
Chat/Live Support
HappyFox
8.8
Help Scout
6.9
Social Integration
HappyFox
8.4
Help Scout
7.7
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Help Scout
Not enough data available
Customer and Contacts Database
HappyFox
8.1
Help Scout
7.6
Products and Version Tracking
HappyFox
8.3
Help Scout
Not enough data available
Call Scripting
HappyFox
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Help Scout
Not enough data available
Knowledge Base
HappyFox
8.4
Help Scout
8.3
Ideas/Feedback
HappyFox
8.5
Help Scout
9.2
Q&A
HappyFox
8.6
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Help Scout
Not enough data available
Reporting
HappyFox
8.3
Help Scout
8.0
Dashboards
HappyFox
8.5
Help Scout
8.2
Platform
ITIL Compliance
HappyFox
9.1
Help Scout
Not enough data available
Mobile User Support
HappyFox
7.3
Help Scout
Not enough data available
Customization
HappyFox
8.3
Help Scout
7.5
User, Role, and Access Management
HappyFox
8.7
Help Scout
8.4
Internationalization
HappyFox
9.1
Help Scout
8.1
Performance & Reliability
HappyFox
9.2
Help Scout
9.4
Integration APIs
HappyFox
8.9
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
57.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
39.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
3.1%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
14.1%
Computer Software
22.5%
 
Computer Software
12.2%
Internet
18.9%
 
Higher Education
6.4%
Information Technology and Services
8.3%
 
Real Estate
3.8%
Marketing and Advertising
5.9%
 
Education Management
3.8%
Hospital & Health Care
4.7%
 
Other
59.6%
Other
39.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Erin M.
Administrator

HelpScout's formatting tools in their articles are unreliable. There are times when formatting does not save correctly and items that have been bolded or italicized do not save as such.

Screenshots

 
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