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Compare HappyFox vs Help Scout

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comparison of HappyFox vs. Help Scout
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Help Scout rates 4.3/5 stars with 124 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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Help Scout
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
Help Scout
Help Scout
4.3
Based on 124 reviews
 
Mighty
$29 per staff / month
Basic
$8 user/month
 
Fantastic
$49 per staff / month
Standard
$15 user/month
 
Enterprise
$69 per staff / month
Plus
$27 user/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.6
(Based on 114 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.2
(Based on 114 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.9
(Based on 54 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.8
(Based on 56 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.0
(Based on 98 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 51 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 114 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
61.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
36.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.5%
 
Information Technology and Services
14.1%
Computer Software
23.4%
 
Computer Software
12.2%
Internet
20.3%
 
Higher Education
6.4%
Information Technology and Services
8.2%
 
Real Estate
3.8%
Marketing and Advertising
6.3%
 
Education Management
3.8%
E-Learning
4.4%
 
Other
59.6%
Other
37.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Gabriella S.
User

One of the elements of HelpScout that I think could be improved, is when you are sending a message, the custom fields appear below the message that you are typing. We use a lot of fields to categorize our tickets, so with all of the fields below a reply, we...

 
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