Compare HappyFox, Help Scout, and SnapEngage

Pricing

 
Mighty
$29 per staff / month
Plus
$27 user/month
Essentials
From $16 per user / per month
 
Fantastic
$49 per staff / month
Standard
$15 user/month
Professional
From $26 per user / per month
 
Enterprise
$69 per staff / month
Basic
$8 user/month
Enterprise
From $40 per user / per month
 
Enterprise Plus
$89 per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Help Scout
Plus
$27user/month
Standard
$15user/month
Basic
$8user/month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.4
8.7
Ease of Use
Ease of Use
9.3
9.2
9.2
Ease of Setup
Ease of Setup
8.9
8.8
8.9
Ease of Admin
Ease of Admin
9.1
8.8
8.8
Quality of Support
Quality of Support
9.2
8.8
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
9.0
9.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.7
8.6
Meets Requirements
HappyFox
8.9
Help Scout
8.4
SnapEngage
8.7
Ease of Use
HappyFox
9.3
Help Scout
9.2
SnapEngage
9.2
Ease of Setup
HappyFox
8.9
Help Scout
8.8
SnapEngage
8.9
Ease of Admin
HappyFox
9.1
Help Scout
8.8
SnapEngage
8.8
Quality of Support
HappyFox
9.2
Help Scout
8.8
SnapEngage
9.1
Ease of Doing Business With
HappyFox
9.3
Help Scout
9.0
SnapEngage
9.4
Product Direction (% positive)
HappyFox
9.3
Help Scout
7.7
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
Help Scout
8.7
SnapEngage
8.9
Searchable Articles
HappyFox
8.8
Help Scout
7.8
SnapEngage
8.3
Community Forums
HappyFox
Not enough data available
Help Scout
8.3
SnapEngage
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Help Scout
8.1
SnapEngage
Not enough data available
Interaction
Web Portals
HappyFox
7.2
Help Scout
8.8
SnapEngage
8.7
Forum to Reponse
HappyFox
8.1
Help Scout
8.0
SnapEngage
8.6
Tickets and Tagging
HappyFox
9.3
Help Scout
8.7
SnapEngage
8.6
Live Chat
HappyFox
8.1
Help Scout
6.4
SnapEngage
9.9

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
57.8%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
39.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
3.1%
9.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Information Technology and Services
14.1%
Computer Software
22.6%
Information Technology and Services
14.5%
 
Computer Software
12.2%
Internet
19.0%
Computer Software
14.5%
 
Higher Education
6.4%
Information Technology and Services
8.3%
Financial Services
5.3%
 
Real Estate
3.8%
Marketing and Advertising
6.0%
Telecommunications
4.6%
 
Education Management
3.8%
Hospital & Health Care
4.8%
Insurance
4.6%
 
Other
59.6%
Other
39.3%
Other
56.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
HappyFox
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
G2 Crowd User in E-Learning

There's not a great range of features or integrations, so we often have to use multiples tools when it would be nicer to have a single support platform.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Help Scout
No downloads provided
SnapEngage
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Help Scout a QuestionContact Help ScoutAsk SnapEngage a QuestionContact SnapEngage