Compare HappyFox vs Inbenta
See this
comparison of HappyFox vs. Inbenta
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Inbenta rates 4.6/5 stars with 12 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
 
Fantastic
$49
per staff / month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Inbenta
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.2
Ease of Use
Ease of Use
9.3
8.5
Ease of Setup
Ease of Setup
8.9
9.1
Ease of Admin
Ease of Admin
9.1
8.3
Quality of Support
Quality of Support
9.2
9.4
Ease of Doing Business With
Ease of Doing Business With
9.3
9.8
Product Direction (% positive)
Product Direction (% positive)
9.3
9.0
Meets Requirements
HappyFox
8.9
Inbenta
8.2
Ease of Use
HappyFox
9.3
Inbenta
8.5
Ease of Setup
HappyFox
8.9
Inbenta
9.1
Ease of Admin
HappyFox
9.1
Inbenta
8.3
Quality of Support
HappyFox
9.2
Inbenta
9.4
Ease of Doing Business With
HappyFox
9.3
Inbenta
9.8
Product Direction (% positive)
HappyFox
9.3
Inbenta
9.0

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Inbenta
Not enough data available
Response Automation
HappyFox
8.9
Inbenta
Not enough data available
SLA Management
HappyFox
8.6
Inbenta
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Inbenta
Not enough data available
Ticket Collaboration
HappyFox
8.9
Inbenta
Not enough data available
Ticket creation user experience
HappyFox
9.2
Inbenta
Not enough data available
Ticket response user experience
HappyFox
9.1
Inbenta
Not enough data available
Knowledge Share
Knowledge Base
HappyFox
8.5
Inbenta
Not enough data available
Searchable Articles
HappyFox
8.8
Inbenta
Not enough data available
Community Forums
HappyFox
Not enough data available
Inbenta
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
Inbenta
Not enough data available
Interaction
Web Portals
HappyFox
7.2
Inbenta
Not enough data available
Forum to Reponse
HappyFox
8.1
Inbenta
Not enough data available
Tickets and Tagging
HappyFox
9.3
Inbenta
Not enough data available
Live Chat
HappyFox
8.1
Inbenta
Not enough data available
Communication Channels
Customer Portal
HappyFox
8.9
Inbenta
Not enough data available
Email to Case
HappyFox
9.1
Inbenta
Not enough data available
Chat/Live Support
HappyFox
8.8
Inbenta
Not enough data available
Social Integration
HappyFox
8.4
Inbenta
Not enough data available
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Inbenta
Not enough data available
Customer and Contacts Database
HappyFox
8.1
Inbenta
Not enough data available
Products and Version Tracking
HappyFox
8.3
Inbenta
Not enough data available
Call Scripting
HappyFox
Not enough data available
Inbenta
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Inbenta
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Inbenta
Not enough data available
Knowledge Base
HappyFox
8.4
Inbenta
Not enough data available
Ideas/Feedback
HappyFox
8.5
Inbenta
Not enough data available
Q&A
HappyFox
8.6
Inbenta
Not enough data available
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Inbenta
Not enough data available
Reporting
HappyFox
8.3
Inbenta
Not enough data available
Dashboards
HappyFox
8.5
Inbenta
Not enough data available
Platform
ITIL Compliance
HappyFox
9.1
Inbenta
Not enough data available
Mobile User Support
HappyFox
7.3
Inbenta
Not enough data available
Customization
HappyFox
8.3
Inbenta
Not enough data available
User, Role, and Access Management
HappyFox
8.7
Inbenta
Not enough data available
Internationalization
HappyFox
9.1
Inbenta
Not enough data available
Performance & Reliability
HappyFox
9.2
Inbenta
Not enough data available
Integration APIs
HappyFox
8.9
Inbenta
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
50.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
25.0%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Inbenta
Small-Business
25.0%
Mid-Market
50.0%
Enterprise
25.0%

Reviewers' Industry

 
Information Technology and Services
14.1%
Internet
41.7%
 
Computer Software
12.2%
Information Technology and Services
33.3%
 
Higher Education
6.4%
Computer Software
16.7%
 
Real Estate
3.8%
Government Administration
8.3%
 
Education Management
3.8%
 
Other
59.6%
Other
0.0%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Inbenta
Internet
41.7%
Information Technology and Services
33.3%
Computer Software
16.7%
Government Administration
8.3%
Other
0.0%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Inbenta
Most Helpful Favorable Review
Joel S.
Administrator

Besides the technology itself being spectacular, and the implementation being dead simple, I love working with our Inbenta tech and support contacts to build the administrative and user experiences that will drive our customer service efficiency and...

Most Helpful Critical Review
Larisa M.
Administrator in Computer Software

I would like to be able to create aliases/keyword matches myself rather than rely on their linguistic team to do it. Also, it's not intuitive that the auto-complete search and the full search use different algorithms and will present different results in...

Screenshots

 
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