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Compare HappyFox vs Issuetrak

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comparison of HappyFox vs. Issuetrak
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Issuetrak rates 4.1/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
 
Mighty
$29 per staff / month
Productivity
$19 (cloud) mo/user/annual contract
 
Enterprise
$69 per staff / month
Support Essentials
$49 (Cloud) mo/agent/annual contract
 
Fantastic
$49 per staff / month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
 
Enterprise Plus
$89 per staff / month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.2
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.4
(Based on 59 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.2
(Based on 42 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.5
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 56 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.3
(Based on 43 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.0
(Based on 59 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
 
Computer Software
12.2%
Telecommunications
9.2%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
 
Real Estate
3.8%
Financial Services
6.2%
 
Education Management
3.8%
Education Management
6.2%
 
Other
59.6%
Other
53.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Information Technology and Services

Very difficult to keep the replies to the same ticket. You have to train the whole organization how to reply to tickets on a continuous basis.

 
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Kate from G2 Crowd

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