Compare HappyFox, Issuetrak, and Freshdesk

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HappyFox
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Issuetrak
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Freshdesk
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
remove product
Freshdesk
Freshdesk
4.4
Based on 2,011 reviews
 
Mighty
$29 per staff / month
Productivity
$19 (cloud) mo/user/annual contract
Sprout
Free for UNLIMITED agents
 
Enterprise
$69 per staff / month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Blossom
$19 / agent / month billed annually
 
Fantastic
$49 per staff / month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Garden
$35 / agent / month billed annually
 
Enterprise Plus
$89 per staff / month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.2
(Based on 58 reviews)
8.6
(Based on 1,871 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.4
(Based on 59 reviews)
8.9
(Based on 1,881 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.2
(Based on 42 reviews)
8.7
(Based on 1,346 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.5
(Based on 43 reviews)
8.8
(Based on 1,380 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 56 reviews)
9.0
(Based on 1,816 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.3
(Based on 43 reviews)
9.0
(Based on 1,314 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.0
(Based on 59 reviews)
8.8
(Based on 1,866 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
53.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
10.7%
 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Information Technology and Services
20.5%
 
Computer Software
12.2%
Telecommunications
9.2%
Computer Software
14.1%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
5.9%
 
Real Estate
3.8%
Financial Services
6.2%
Education Management
3.7%
 
Education Management
3.8%
Education Management
6.2%
E-Learning
3.5%
 
Other
59.6%
Other
53.8%
Other
52.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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