Compare HappyFox, Issuetrak, Help Scout, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Plus
$27
user/month
Essential
$5
/month
 
Enterprise
$69
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Basic
$8
user/month
Team
$19
/month
 
Fantastic
$49
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Standard
$15
user/month
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.4
8.6
Ease of Use
Ease of Use
9.3
8.2
9.2
8.6
Ease of Setup
Ease of Setup
8.9
8.0
8.8
8.2
Ease of Admin
Ease of Admin
9.1
8.3
8.8
8.3
Quality of Support
Quality of Support
9.2
9.0
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
9.0
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
7.7
7.6
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.4
Zendesk Support
8.6
Ease of Use
HappyFox
9.3
Issuetrak
8.2
Help Scout
9.2
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
Help Scout
8.8
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
Help Scout
8.8
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Issuetrak
9.0
Help Scout
8.8
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
Help Scout
9.0
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.3
Issuetrak
7.8
Help Scout
7.7
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Issuetrak
7.9
Help Scout
8.2
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Issuetrak
8.2
Help Scout
8.4
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
Help Scout
Not enough data available
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
Help Scout
8.4
Zendesk Support
8.3
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
Help Scout
8.8
Zendesk Support
8.6
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
Help Scout
9.2
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
Help Scout
9.3
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HappyFox
8.5
Issuetrak
Not enough data available
Help Scout
8.7
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Issuetrak
Not enough data available
Help Scout
7.8
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.3
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
8.1
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.2
Issuetrak
Not enough data available
Help Scout
8.8
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Issuetrak
Not enough data available
Help Scout
8.0
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Issuetrak
Not enough data available
Help Scout
8.7
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
Help Scout
6.4
Zendesk Support
8.5
Communication Channels
Customer Portal
HappyFox
8.9
Issuetrak
8.2
Help Scout
9.0
Zendesk Support
8.4
Email to Case
HappyFox
9.1
Issuetrak
8.4
Help Scout
9.2
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
Issuetrak
7.3
Help Scout
6.9
Zendesk Support
8.4
Social Integration
HappyFox
8.4
Issuetrak
Not enough data available
Help Scout
7.7
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
8.0
Customer and Contacts Database
HappyFox
8.1
Issuetrak
7.8
Help Scout
7.6
Zendesk Support
8.1
Products and Version Tracking
HappyFox
8.3
Issuetrak
7.9
Help Scout
Not enough data available
Zendesk Support
8.1
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
HappyFox
8.0
Issuetrak
8.3
Help Scout
Not enough data available
Zendesk Support
8.0
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
Help Scout
8.3
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.5
Issuetrak
7.8
Help Scout
9.2
Zendesk Support
8.1
Q&A
HappyFox
8.6
Issuetrak
7.6
Help Scout
9.7
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Issuetrak
Not enough data available
Help Scout
Not enough data available
Zendesk Support
7.9
Reporting
HappyFox
8.3
Issuetrak
6.8
Help Scout
8.0
Zendesk Support
7.9
Dashboards
HappyFox
8.5
Issuetrak
7.9
Help Scout
8.2
Zendesk Support
8.1
Platform
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
Help Scout
Not enough data available
Zendesk Support
8.1
Mobile User Support
HappyFox
7.3
Issuetrak
5.7
Help Scout
Not enough data available
Zendesk Support
8.1
Customization
HappyFox
8.3
Issuetrak
7.7
Help Scout
7.5
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
Help Scout
8.4
Zendesk Support
8.3
Internationalization
HappyFox
9.1
Issuetrak
Not enough data available
Help Scout
8.1
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
Help Scout
9.4
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Issuetrak
6.7
Help Scout
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
57.4%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
39.5%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
3.1%
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
Help Scout
Small-Business
57.4%
Mid-Market
39.5%
Enterprise
3.1%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Computer Software
22.5%
Computer Software
17.9%
 
Computer Software
12.2%
Telecommunications
9.2%
Internet
18.9%
Information Technology and Services
15.3%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Information Technology and Services
8.3%
Internet
10.3%
 
Real Estate
3.8%
Financial Services
6.2%
Marketing and Advertising
5.9%
Marketing and Advertising
4.9%
 
Education Management
3.8%
Education Management
6.2%
Hospital & Health Care
4.7%
Telecommunications
3.3%
 
Other
59.6%
Other
53.8%
Other
39.6%
Other
48.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
Help Scout
Computer Software
22.5%
Internet
18.9%
Information Technology and Services
8.3%
Marketing and Advertising
5.9%
Hospital & Health Care
4.7%
Other
39.6%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Dominick V.
Administrator

- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault....

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

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