Compare HappyFox, Issuetrak, and TeamSupport

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HappyFox
Optimized for quick response
Issuetrak
Optimized for quick response
TeamSupport
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 508 reviews
 
Mighty
$29 per staff / month
Productivity
$19 (cloud) mo/user/annual contract
Support Desk
$50 / agent / month billed annually
 
Fantastic
$49 per staff / month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$65 / agent / month billed annually
 
Enterprise
$69 per staff / month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Private Cloud
Custom Contact Us for Pricing
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.2
(Based on 58 reviews)
8.7
(Based on 491 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.4
(Based on 59 reviews)
8.8
(Based on 492 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.2
(Based on 42 reviews)
8.5
(Based on 232 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.5
(Based on 43 reviews)
8.9
(Based on 234 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 56 reviews)
9.0
(Based on 446 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.3
(Based on 43 reviews)
9.3
(Based on 239 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.0
(Based on 59 reviews)
9.1
(Based on 491 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
41.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
47.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
11.1%
 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Computer Software
27.3%
 
Computer Software
12.2%
Telecommunications
9.2%
Information Technology and Services
20.8%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
5.6%
 
Real Estate
3.8%
Financial Services
6.2%
Financial Services
4.5%
 
Education Management
3.8%
Education Management
6.2%
Hospitality
3.6%
 
Other
59.6%
Other
53.8%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

Michael B.
User in Hospitality

As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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