Compare HappyFox, Issuetrak, TeamSupport, and Freshdesk

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Support Desk
$50
/ agent / month billed annually
Sprout
Free
for UNLIMITED agents
 
Enterprise
$69
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$65
/ agent / month billed annually
Blossom
$19
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Private Cloud
Custom
Contact Us for Pricing
Garden
$35
/ agent / month billed annually
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.6
8.5
Ease of Use
Ease of Use
9.3
8.2
8.6
8.8
Ease of Setup
Ease of Setup
8.9
8.0
8.3
8.5
Ease of Admin
Ease of Admin
9.1
8.3
8.7
8.7
Quality of Support
Quality of Support
9.2
9.0
8.8
8.9
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
9.2
8.8
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
9.0
8.6
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.6
Freshdesk
8.5
Ease of Use
HappyFox
9.3
Issuetrak
8.2
TeamSupport
8.6
Freshdesk
8.8
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.3
Freshdesk
8.5
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
TeamSupport
8.7
Freshdesk
8.7
Quality of Support
HappyFox
9.2
Issuetrak
9.0
TeamSupport
8.8
Freshdesk
8.9
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
TeamSupport
9.2
Freshdesk
8.8
Product Direction (% positive)
HappyFox
9.3
Issuetrak
7.8
TeamSupport
9.0
Freshdesk
8.6

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Issuetrak
7.9
TeamSupport
8.4
Freshdesk
8.4
Response Automation
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.5
Freshdesk
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
TeamSupport
8.4
Freshdesk
8.2
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
TeamSupport
8.6
Freshdesk
8.4
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
TeamSupport
8.8
Freshdesk
8.6
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Freshdesk
8.8
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
TeamSupport
8.8
Freshdesk
8.8
Knowledge Share
Knowledge Base
HappyFox
8.5
Issuetrak
Not enough data available
TeamSupport
8.2
Freshdesk
8.8
Searchable Articles
HappyFox
8.8
Issuetrak
Not enough data available
TeamSupport
8.3
Freshdesk
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
7.9
Freshdesk
8.4
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.3
Freshdesk
8.5
Interaction
Web Portals
HappyFox
7.2
Issuetrak
Not enough data available
TeamSupport
8.7
Freshdesk
7.2
Forum to Reponse
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Freshdesk
8.5
Tickets and Tagging
HappyFox
9.3
Issuetrak
Not enough data available
TeamSupport
8.8
Freshdesk
8.8
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Freshdesk
8.8
Communication Channels
Customer Portal
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.4
Freshdesk
8.6
Email to Case
HappyFox
9.1
Issuetrak
8.4
TeamSupport
8.9
Freshdesk
8.9
Chat/Live Support
HappyFox
8.8
Issuetrak
7.3
TeamSupport
8.4
Freshdesk
8.5
Social Integration
HappyFox
8.4
Issuetrak
Not enough data available
TeamSupport
8.4
Freshdesk
8.2
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
7.9
Freshdesk
8.3
Customer and Contacts Database
HappyFox
8.1
Issuetrak
7.8
TeamSupport
8.6
Freshdesk
7.9
Products and Version Tracking
HappyFox
8.3
Issuetrak
7.9
TeamSupport
8.6
Freshdesk
8.2
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.1
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.3
Self Service/Community
Forums
HappyFox
8.0
Issuetrak
8.3
TeamSupport
8.3
Freshdesk
8.3
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
TeamSupport
8.4
Freshdesk
8.5
Ideas/Feedback
HappyFox
8.5
Issuetrak
7.8
TeamSupport
8.4
Freshdesk
8.3
Q&A
HappyFox
8.6
Issuetrak
7.6
TeamSupport
8.4
Freshdesk
8.5
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Freshdesk
8.2
Reporting
HappyFox
8.3
Issuetrak
6.8
TeamSupport
8.3
Freshdesk
7.8
Dashboards
HappyFox
8.5
Issuetrak
7.9
TeamSupport
8.6
Freshdesk
8.2
Platform
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
TeamSupport
Not enough data available
Freshdesk
8.2
Mobile User Support
HappyFox
7.3
Issuetrak
5.7
TeamSupport
7.4
Freshdesk
8.1
Customization
HappyFox
8.3
Issuetrak
7.7
TeamSupport
8.4
Freshdesk
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
TeamSupport
8.7
Freshdesk
8.5
Internationalization
HappyFox
9.1
Issuetrak
Not enough data available
TeamSupport
7.8
Freshdesk
8.1
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
TeamSupport
8.7
Freshdesk
8.8
Integration APIs
HappyFox
8.9
Issuetrak
6.7
TeamSupport
8.5
Freshdesk
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
41.1%
53.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
47.6%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
11.3%
10.7%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Freshdesk
Small-Business
53.1%
Mid-Market
36.2%
Enterprise
10.7%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Computer Software
27.2%
Information Technology and Services
20.4%
 
Computer Software
12.2%
Telecommunications
9.2%
Information Technology and Services
21.0%
Computer Software
14.0%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
5.7%
Internet
5.9%
 
Real Estate
3.8%
Financial Services
6.2%
Financial Services
4.4%
Education Management
3.7%
 
Education Management
3.8%
Education Management
6.2%
Hospitality
3.6%
E-Learning
3.4%
 
Other
59.6%
Other
53.8%
Other
38.1%
Other
52.7%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.7%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Issuetrak
Most Helpful Favorable Review
Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Most Helpful Critical Review
G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Hospital & Health Care

The ability to have multiple automations that counteract with each other

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
No videos provided
Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Freshdesk
Ask HappyFox a QuestionContact HappyFoxAsk Issuetrak a QuestionContact IssuetrakAsk Freshdesk a QuestionContact Freshdesk