Compare HappyFox, Issuetrak, TeamSupport, and Help Scout

Pricing

 
Mighty
$29 per staff / month
Productivity
$19 (cloud) mo/user/annual contract
Support Desk
$50 / agent / month billed annually
Plus
$27 user/month
 
Fantastic
$49 per staff / month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Enterprise
$65 / agent / month billed annually
Basic
$8 user/month
 
Enterprise
$69 per staff / month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Private Cloud
Custom Contact Us for Pricing
Standard
$15 user/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Help Scout
Plus
$27user/month
Basic
$8user/month
Standard
$15user/month
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.6
8.4
Ease of Use
Ease of Use
9.3
8.2
8.6
9.2
Ease of Setup
Ease of Setup
8.9
8.0
8.3
8.8
Ease of Admin
Ease of Admin
9.1
8.3
8.7
8.8
Quality of Support
Quality of Support
9.2
9.0
8.8
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
9.2
9.0
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
9.0
7.7
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.6
Help Scout
8.4
Ease of Use
HappyFox
9.3
Issuetrak
8.2
TeamSupport
8.6
Help Scout
9.2
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.3
Help Scout
8.8
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
TeamSupport
8.7
Help Scout
8.8
Quality of Support
HappyFox
9.2
Issuetrak
9.0
TeamSupport
8.8
Help Scout
8.8
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
TeamSupport
9.2
Help Scout
9.0
Product Direction (% positive)
HappyFox
9.3
Issuetrak
7.8
TeamSupport
9.0
Help Scout
7.7

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Issuetrak
7.9
TeamSupport
8.4
Help Scout
8.2
Response Automation
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.5
Help Scout
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
TeamSupport
8.4
Help Scout
Not enough data available
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
TeamSupport
8.6
Help Scout
8.4
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
TeamSupport
8.8
Help Scout
8.7
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Help Scout
9.2
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
TeamSupport
8.8
Help Scout
9.3
Knowledge Share
Knowledge Base
HappyFox
8.5
Issuetrak
Not enough data available
TeamSupport
8.2
Help Scout
8.7
Searchable Articles
HappyFox
8.8
Issuetrak
Not enough data available
TeamSupport
8.3
Help Scout
7.8
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
7.9
Help Scout
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.3
Help Scout
8.1
Interaction
Web Portals
HappyFox
7.2
Issuetrak
Not enough data available
TeamSupport
8.7
Help Scout
8.8
Forum to Reponse
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Help Scout
8.0
Tickets and Tagging
HappyFox
9.3
Issuetrak
Not enough data available
TeamSupport
8.8
Help Scout
8.7
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Help Scout
6.4
Communication Channels
Customer Portal
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.4
Help Scout
9.0
Email to Case
HappyFox
9.1
Issuetrak
8.4
TeamSupport
8.9
Help Scout
9.2
Chat/Live Support
HappyFox
8.8
Issuetrak
7.3
TeamSupport
8.4
Help Scout
6.8
Social Integration
HappyFox
8.4
Issuetrak
Not enough data available
TeamSupport
8.4
Help Scout
7.6
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
7.9
Help Scout
Not enough data available
Customer and Contacts Database
HappyFox
8.1
Issuetrak
7.8
TeamSupport
8.6
Help Scout
7.5
Products and Version Tracking
HappyFox
8.3
Issuetrak
7.9
TeamSupport
8.6
Help Scout
Not enough data available
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Help Scout
Not enough data available
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Help Scout
Not enough data available
Self Service/Community
Forums
HappyFox
8.0
Issuetrak
8.3
TeamSupport
8.3
Help Scout
Not enough data available
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
TeamSupport
8.4
Help Scout
8.3
Ideas/Feedback
HappyFox
8.5
Issuetrak
7.8
TeamSupport
8.4
Help Scout
9.2
Q&A
HappyFox
8.6
Issuetrak
7.6
TeamSupport
8.4
Help Scout
9.7
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Help Scout
Not enough data available
Reporting
HappyFox
8.3
Issuetrak
6.8
TeamSupport
8.3
Help Scout
8.0
Dashboards
HappyFox
8.5
Issuetrak
7.9
TeamSupport
8.6
Help Scout
8.1
Platform
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
TeamSupport
Not enough data available
Help Scout
Not enough data available
Mobile User Support
HappyFox
7.3
Issuetrak
5.7
TeamSupport
7.4
Help Scout
Not enough data available
Customization
HappyFox
8.3
Issuetrak
7.7
TeamSupport
8.4
Help Scout
7.5
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
TeamSupport
8.7
Help Scout
8.4
Internationalization
HappyFox
9.1
Issuetrak
Not enough data available
TeamSupport
7.8
Help Scout
8.1
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
TeamSupport
8.7
Help Scout
9.3
Integration APIs
HappyFox
8.9
Issuetrak
6.7
TeamSupport
8.5
Help Scout
8.5

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
41.1%
57.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
47.6%
39.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
11.3%
3.1%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Help Scout
Small-Business
57.8%
Mid-Market
39.1%
Enterprise
3.1%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Computer Software
27.2%
Computer Software
22.6%
 
Computer Software
12.2%
Telecommunications
9.2%
Information Technology and Services
21.0%
Internet
19.0%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
5.7%
Information Technology and Services
8.3%
 
Real Estate
3.8%
Financial Services
6.2%
Financial Services
4.4%
Marketing and Advertising
6.0%
 
Education Management
3.8%
Education Management
6.2%
Hospitality
3.6%
Hospital & Health Care
4.8%
 
Other
59.6%
Other
53.8%
Other
38.1%
Other
39.3%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Help Scout
Computer Software
22.6%
Internet
19.0%
Information Technology and Services
8.3%
Marketing and Advertising
6.0%
Hospital & Health Care
4.8%
Other
39.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
Muzaffer L.
Executive Sponsor in Chemicals

It's integration layer is very old school and needs to be improved. also its capabilities to parse emails

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

There are some key areas that are not customizable. The Wiki, for example, appears as a drop-down selection of whatever articles you create in the administrator portal, but on the customer hub it appears as a large stacked pile of articles that require a...

Help Scout
Most Helpful Favorable Review
Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
HappyFox
No videos provided
Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Help Scout
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Issuetrak
No downloads provided
Help Scout
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk Issuetrak a QuestionContact IssuetrakAsk Help Scout a QuestionContact Help Scout