Compare HappyFox, Issuetrak, TeamSupport, and Zendesk Support

Pricing

 
Mighty
$29
per staff / month
Productivity
$19 (cloud)
mo/user/annual contract
Support Desk
$50
/ agent / month billed annually
Essential
$5
/month
 
Fantastic
$49
per staff / month
Support Essentials
$49 (Cloud)
mo/agent/annual contract
Enterprise
$65
/ agent / month billed annually
Team
$19
/month
 
Enterprise
$69
per staff / month
Support Ultimate
$59 (Cloud)
mo/agent/annual contract
Private Cloud
Custom
Contact Us for Pricing
Professional
$49
/month
 
Enterprise Plus
$89
per staff / month
Enterprise
$99
/month
 
Free Trial Unavailable
Free Trial
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Issuetrak
Productivity
$19 (cloud)mo/user/annual contract
Support Essentials
$49 (Cloud)mo/agent/annual contract
Support Ultimate
$59 (Cloud)mo/agent/annual contract
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial
Zendesk Support
Essential
$5/month
Team
$19/month
Professional
$49/month
Enterprise
$99/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.0
8.6
8.6
Ease of Use
Ease of Use
9.3
8.2
8.6
8.6
Ease of Setup
Ease of Setup
8.9
8.0
8.3
8.2
Ease of Admin
Ease of Admin
9.1
8.3
8.7
8.3
Quality of Support
Quality of Support
9.2
9.0
8.8
8.3
Ease of Doing Business With
Ease of Doing Business With
9.3
9.3
9.2
8.4
Product Direction (% positive)
Product Direction (% positive)
9.3
7.8
9.0
7.6
Meets Requirements
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.6
Zendesk Support
8.6
Ease of Use
HappyFox
9.3
Issuetrak
8.2
TeamSupport
8.6
Zendesk Support
8.6
Ease of Setup
HappyFox
8.9
Issuetrak
8.0
TeamSupport
8.3
Zendesk Support
8.2
Ease of Admin
HappyFox
9.1
Issuetrak
8.3
TeamSupport
8.7
Zendesk Support
8.3
Quality of Support
HappyFox
9.2
Issuetrak
9.0
TeamSupport
8.8
Zendesk Support
8.3
Ease of Doing Business With
HappyFox
9.3
Issuetrak
9.3
TeamSupport
9.2
Zendesk Support
8.4
Product Direction (% positive)
HappyFox
9.3
Issuetrak
7.8
TeamSupport
9.0
Zendesk Support
7.6

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Issuetrak
7.9
TeamSupport
8.4
Zendesk Support
8.5
Response Automation
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.5
Zendesk Support
8.4
SLA Management
HappyFox
8.6
Issuetrak
7.4
TeamSupport
8.4
Zendesk Support
8.1
Attachments/Screencasts
HappyFox
8.4
Issuetrak
8.1
TeamSupport
8.6
Zendesk Support
8.3
Ticket Collaboration
HappyFox
8.9
Issuetrak
8.1
TeamSupport
8.8
Zendesk Support
8.6
Ticket creation user experience
HappyFox
9.2
Issuetrak
8.4
TeamSupport
8.9
Zendesk Support
8.9
Ticket response user experience
HappyFox
9.1
Issuetrak
8.1
TeamSupport
8.8
Zendesk Support
8.7
Knowledge Share
Knowledge Base
HappyFox
8.5
Issuetrak
Not enough data available
TeamSupport
8.2
Zendesk Support
8.6
Searchable Articles
HappyFox
8.8
Issuetrak
Not enough data available
TeamSupport
8.3
Zendesk Support
8.6
Community Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
7.9
Zendesk Support
8.2
Interactive FAQs & Forums
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
8.3
Zendesk Support
8.2
Interaction
Web Portals
HappyFox
7.2
Issuetrak
Not enough data available
TeamSupport
8.7
Zendesk Support
8.6
Forum to Reponse
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Tickets and Tagging
HappyFox
9.3
Issuetrak
Not enough data available
TeamSupport
8.8
Zendesk Support
8.9
Live Chat
HappyFox
8.1
Issuetrak
Not enough data available
TeamSupport
8.4
Zendesk Support
8.5
Communication Channels
Customer Portal
HappyFox
8.9
Issuetrak
8.2
TeamSupport
8.4
Zendesk Support
8.4
Email to Case
HappyFox
9.1
Issuetrak
8.4
TeamSupport
8.9
Zendesk Support
8.8
Chat/Live Support
HappyFox
8.8
Issuetrak
7.3
TeamSupport
8.4
Zendesk Support
8.4
Social Integration
HappyFox
8.4
Issuetrak
Not enough data available
TeamSupport
8.4
Zendesk Support
8.1
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
7.9
Zendesk Support
8.0
Customer and Contacts Database
HappyFox
8.1
Issuetrak
7.8
TeamSupport
8.6
Zendesk Support
8.1
Products and Version Tracking
HappyFox
8.3
Issuetrak
7.9
TeamSupport
8.6
Zendesk Support
8.1
Call Scripting
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.8
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.7
Self Service/Community
Forums
HappyFox
8.0
Issuetrak
8.3
TeamSupport
8.3
Zendesk Support
8.0
Knowledge Base
HappyFox
8.4
Issuetrak
7.5
TeamSupport
8.4
Zendesk Support
8.4
Ideas/Feedback
HappyFox
8.5
Issuetrak
7.8
TeamSupport
8.4
Zendesk Support
8.1
Q&A
HappyFox
8.6
Issuetrak
7.6
TeamSupport
8.4
Zendesk Support
8.2
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Issuetrak
Not enough data available
TeamSupport
Not enough data available
Zendesk Support
7.9
Reporting
HappyFox
8.3
Issuetrak
6.8
TeamSupport
8.3
Zendesk Support
7.9
Dashboards
HappyFox
8.5
Issuetrak
7.9
TeamSupport
8.6
Zendesk Support
8.1
Platform
ITIL Compliance
HappyFox
9.1
Issuetrak
6.9
TeamSupport
Not enough data available
Zendesk Support
8.1
Mobile User Support
HappyFox
7.3
Issuetrak
5.7
TeamSupport
7.4
Zendesk Support
8.1
Customization
HappyFox
8.3
Issuetrak
7.7
TeamSupport
8.4
Zendesk Support
8.0
User, Role, and Access Management
HappyFox
8.7
Issuetrak
8.3
TeamSupport
8.7
Zendesk Support
8.3
Internationalization
HappyFox
9.1
Issuetrak
Not enough data available
TeamSupport
7.8
Zendesk Support
8.2
Performance & Reliability
HappyFox
9.2
Issuetrak
9.2
TeamSupport
8.7
Zendesk Support
8.5
Integration APIs
HappyFox
8.9
Issuetrak
6.7
TeamSupport
8.5
Zendesk Support
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
41.1%
39.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
47.6%
44.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
11.3%
16.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Issuetrak
Small-Business
25.5%
Mid-Market
40.0%
Enterprise
34.5%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%
Zendesk Support
Small-Business
39.0%
Mid-Market
44.7%
Enterprise
16.3%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Computer Software
27.2%
Computer Software
17.9%
 
Computer Software
12.2%
Telecommunications
9.2%
Information Technology and Services
21.0%
Information Technology and Services
15.3%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
5.7%
Internet
10.3%
 
Real Estate
3.8%
Financial Services
6.2%
Financial Services
4.4%
Marketing and Advertising
4.9%
 
Education Management
3.8%
Education Management
6.2%
Hospitality
3.6%
Telecommunications
3.3%
 
Other
59.6%
Other
53.8%
Other
38.1%
Other
48.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Issuetrak
Information Technology and Services
15.4%
Telecommunications
9.2%
Hospital & Health Care
9.2%
Financial Services
6.2%
Education Management
6.2%
Other
53.8%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%
Zendesk Support
Computer Software
17.9%
Information Technology and Services
15.3%
Internet
10.3%
Marketing and Advertising
4.9%
Telecommunications
3.3%
Other
48.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Issuetrak
Most Helpful Favorable Review
G2 Crowd User in Restaurants

Versatility. We manage Facilities, HR, and Technology issues for 300 locations using 1 app. It allows you to customize as much or as little notification for the end users as you need. Scalability. In test we started with just 10 stores. We easily expanded...

Most Helpful Critical Review
G2 Crowd User in Financial Services

Need additional screen features such as the ability to have checkboxes, allow questions to be on left and right from a design viewpoint, and, provide more options for sorting in My Requests and more download capability throughout the application.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

Ticket tracking when it is not your own ticket is impossible. We regularly work cross functionally and I am not always the original person to submit the ticket when this happens it would be nice to comment or add additional details to the ticket in the...

Zendesk Support
Most Helpful Favorable Review
Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

Screenshots

 
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Videos

 No videos providedNo videos provided

TeamSupport: The Customer Support Solution Built for B2B Help Desks

No videos provided
HappyFox
No videos provided
Issuetrak
No videos provided
TeamSupport

TeamSupport: The Customer Support Solution Built for B2B Help Desks

Zendesk Support
No videos provided

Downloads

 No downloads providedNo downloads providedNo downloads provided
HappyFox
No downloads provided
Issuetrak
No downloads provided
Zendesk Support
No downloads provided
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