Compare HappyFox, Issuetrak, and Zendesk Support

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HappyFox
Optimized for quick response
Issuetrak
Optimized for quick response
Zendesk Support
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
Issuetrak
Issuetrak
4.1
Based on 61 reviews
Optimized for quick response
remove product
Zendesk Support
Zendesk Support
4.2
Based on 1,390 reviews
 
Mighty
$29 per staff / month
Productivity
$19 (cloud) mo/user/annual contract
Essential
$5 /month
 
Fantastic
$49 per staff / month
Support Essentials
$49 (Cloud) mo/agent/annual contract
Team
$19 /month
 
Enterprise
$69 per staff / month
Support Ultimate
$59 (Cloud) mo/agent/annual contract
Professional
$49 /month
 
Enterprise Plus
$89 per staff / month
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.2
(Based on 58 reviews)
8.8
(Based on 1,274 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.4
(Based on 59 reviews)
8.7
(Based on 1,278 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.2
(Based on 42 reviews)
8.3
(Based on 604 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.5
(Based on 43 reviews)
8.4
(Based on 627 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 56 reviews)
8.5
(Based on 1,086 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.3
(Based on 43 reviews)
8.6
(Based on 588 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.0
(Based on 59 reviews)
7.8
(Based on 1,266 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
25.5%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.0%
44.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
34.5%
16.4%
 
Information Technology and Services
14.1%
Information Technology and Services
15.4%
Computer Software
18.0%
 
Computer Software
12.2%
Telecommunications
9.2%
Information Technology and Services
15.2%
 
Higher Education
6.4%
Hospital & Health Care
9.2%
Internet
10.6%
 
Real Estate
3.8%
Financial Services
6.2%
Marketing and Advertising
5.0%
 
Education Management
3.8%
Education Management
6.2%
Telecommunications
3.3%
 
Other
59.6%
Other
53.8%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Kevin O.
Administrator in Hospitality

Implementation was straight forward, making it easier for adoption by my team. The features are standard for an issue management system, but they are intuitive and i like the dashboard concept. Speed is good, ticket management is good, overall the product...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Consumer Services

It requires a lot time time to create new issues

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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