Compare HappyFox vs JIRA Service Desk

See this comparison of HappyFox vs. JIRA Service Desk based on data from user reviews. HappyFox rates 4.6/5 stars with 109 reviews. JIRA Service Desk rates 4.1/5 stars with 413 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Mighty
$29 per staff / month
GET STARTED
$10 /month
 
Fantastic
$49 per staff / month
FOR GROWING TEAMS
$20 /agent/month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 103 reviews)
8.6
(Based on 393 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 103 reviews)
8.1
(Based on 394 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 80 reviews)
7.6
(Based on 145 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 79 reviews)
7.6
(Based on 144 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 98 reviews)
8.2
(Based on 326 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 76 reviews)
8.4
(Based on 137 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 105 reviews)
8.1
(Based on 385 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.9%
17.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
41.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.6%
41.7%
 
Information Technology and Services
14.3%
Information Technology and Services
28.5%
 
Computer Software
12.3%
Computer Software
15.8%
 
Higher Education
6.5%
Internet
6.4%
 
Education Management
3.9%
Telecommunications
4.3%
 
Real Estate
3.9%
Financial Services
4.1%
 
Other
59.1%
Other
40.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Freddie P.
Consultant in Information Technology and Services

Hi, As a ITSM consultant I'm involved in a analysis of Jira Service Desk as a ITSM tool for a small IT department in Sweden. When looking at the default setup of Jira SD I'm confused and surprised that this is a pinkverify certified ITSM tool!! You...

 
Ask HappyFox a QuestionContact HappyFox
Kate from G2 Crowd

Need help?

I can help.