Compare HappyFox, Jira Service Desk, and BMC Remedy

 
Mighty
$29 per staff / month
GET STARTED
$10 /month
 
Fantastic
$49 per staff / month
FOR GROWING TEAMS
$20 /agent/month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.6
(Based on 416 reviews)
8.1
(Based on 200 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.1
(Based on 417 reviews)
7.3
(Based on 203 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.6
(Based on 156 reviews)
7.2
(Based on 73 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
7.7
(Based on 154 reviews)
7.5
(Based on 72 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.2
(Based on 345 reviews)
7.6
(Based on 171 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.4
(Based on 143 reviews)
8.1
(Based on 67 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 408 reviews)
6.3
(Based on 200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
16.5%
3.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.6%
22.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
42.9%
74.3%
 
Information Technology and Services
14.1%
Information Technology and Services
28.7%
Information Technology and Services
32.4%
 
Computer Software
12.2%
Computer Software
15.2%
Telecommunications
9.1%
 
Higher Education
6.4%
Internet
6.0%
Hospital & Health Care
6.2%
 
Real Estate
3.8%
Telecommunications
4.2%
Higher Education
4.4%
 
Education Management
3.8%
Financial Services
4.1%
Computer Software
4.4%
 
Other
59.6%
Other
41.8%
Other
43.6%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Michael D.
User in Industrial Automation

We use this product for Work order assignment and review. I like that it is available via a web portal so that our techs can be on site to get information about the work ticket and also search the knowledge base that we built, we are able to post "How to"...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

G2 Crowd User in Telecommunications

* Creating reports is very kludgy and not GUI. * To run a query you have to know old school query symbols like <, =, etc. * My company has done a lot of customizations to Remedy and we are currently running many versions of the software- so I feel like...

 
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Kate from G2 Crowd

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