Compare HappyFox, Jira Service Desk, and Freshdesk

 
Mighty
$29 per staff / month
GET STARTED
$10 /month
Sprout
Free for UNLIMITED agents
 
Fantastic
$49 per staff / month
FOR GROWING TEAMS
$20 /agent/month
Blossom
$19 / agent / month billed annually
 
Enterprise
$69 per staff / month
Garden
$35 / agent / month billed annually
 
Enterprise Plus
$89 per staff / month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a QuoteRequest More InformationRequest More Information$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.6
(Based on 416 reviews)
8.6
(Based on 1,872 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.1
(Based on 417 reviews)
8.9
(Based on 1,882 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.6
(Based on 156 reviews)
8.7
(Based on 1,347 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
7.7
(Based on 154 reviews)
8.8
(Based on 1,381 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.2
(Based on 345 reviews)
9.0
(Based on 1,817 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.4
(Based on 143 reviews)
9.0
(Based on 1,315 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 408 reviews)
8.8
(Based on 1,867 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
16.5%
53.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.6%
35.8%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
42.9%
10.7%
 
Information Technology and Services
14.1%
Information Technology and Services
28.7%
Information Technology and Services
20.5%
 
Computer Software
12.2%
Computer Software
15.2%
Computer Software
14.1%
 
Higher Education
6.4%
Internet
6.0%
Internet
5.9%
 
Real Estate
3.8%
Telecommunications
4.2%
Education Management
3.7%
 
Education Management
3.8%
Financial Services
4.1%
E-Learning
3.5%
 
Other
59.6%
Other
41.8%
Other
52.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Information Technology and Services

Because it's so comprehensive, it's not the most user-friendly, especially when you're using just one small part of its total functionality.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
 No videos provided.No videos provided.
 No downloads provided.No downloads provided.
Ask HappyFox a QuestionContact HappyFoxRequest More InformationRequest More InformationAsk Freshdesk a QuestionContact Freshdesk
Kate from G2 Crowd

Need help?

I can help.