Compare HappyFox, Jira Service Desk, and Micro Focus Service Management Automation

 
Mighty
$29 per staff / month
GET STARTED
$10 /month
 
Fantastic
$49 per staff / month
FOR GROWING TEAMS
$20 /agent/month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.6
(Based on 415 reviews)
8.4
(Based on 50 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.1
(Based on 416 reviews)
7.6
(Based on 50 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.6
(Based on 155 reviews)
7.4
(Based on 32 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
7.7
(Based on 153 reviews)
7.8
(Based on 32 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.2
(Based on 345 reviews)
7.8
(Based on 49 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.4
(Based on 143 reviews)
8.3
(Based on 32 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 407 reviews)
7.2
(Based on 48 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
16.6%
9.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.5%
21.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
43.0%
69.2%
 
Information Technology and Services
14.1%
Information Technology and Services
28.5%
Information Technology and Services
25.4%
 
Computer Software
12.2%
Computer Software
15.2%
Hospital & Health Care
10.2%
 
Higher Education
6.4%
Internet
6.0%
Insurance
8.5%
 
Real Estate
3.8%
Telecommunications
4.3%
Airlines/Aviation
8.5%
 
Education Management
3.8%
Financial Services
4.1%
Utilities
3.4%
 
Other
59.6%
Other
41.8%
Other
44.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

TINCY G.
User in Information Technology and Services

The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me...

Thore S.
Administrator in Information Technology and Services

Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Anushree P.
User in Biotechnology

there is nothing to dislike about service desk

Christopher K.
User in Information Technology and Services

Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the...

 
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Kate from G2 Crowd

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