Compare HappyFox, Jira Service Desk, and Micro Focus Service Management Automation
 HappyFox 4.6 Based on 110 reviews Optimized for quick response |  Jira Service Desk 4.1 Based on 438 reviews |  Micro Focus Service Management Automation 4.0 Based on 52 reviews |
Pricing
Mighty $29 per staff / month | GET STARTED $10 /month | ‐ | |
Fantastic $49 per staff / month | FOR GROWING TEAMS $20 /agent/month | ‐ | |
Enterprise $69 per staff / month | ‐ | ‐ | |
Enterprise Plus $89 per staff / month | ‐ | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 104 reviews) | 8.6 (Based on 415 reviews) | 8.4 (Based on 50 reviews) |
| Ease of Use | 9.4 (Based on 104 reviews) | 8.1 (Based on 416 reviews) | 7.6 (Based on 50 reviews) |
| Ease of Setup | 9.0 (Based on 81 reviews) | 7.6 (Based on 155 reviews) | 7.4 (Based on 32 reviews) |
| Ease of Admin | 9.2 (Based on 80 reviews) | 7.7 (Based on 153 reviews) | 7.8 (Based on 32 reviews) |
| Quality of Support | 9.3 (Based on 99 reviews) | 8.2 (Based on 345 reviews) | 7.8 (Based on 49 reviews) |
| Ease of Doing Business With | 9.4 (Based on 77 reviews) | 8.4 (Based on 143 reviews) | 8.3 (Based on 32 reviews) |
| Product Direction (% positive) | 9.4 (Based on 106 reviews) | 8.1 (Based on 407 reviews) | 7.2 (Based on 48 reviews) |
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 46.4% | 16.6% | 9.6% |
Mid-Market (51-1000 emp.) | 38.1% | 40.5% | 21.2% |
Enterprise (> 1000 emp.) | 15.5% | 43.0% | 69.2% |
Reviewers' Industry
Information Technology and Services 14.1% | Information Technology and Services 28.5% | Information Technology and Services 25.4% | |
Computer Software 12.2% | Computer Software 15.2% | Hospital & Health Care 10.2% | |
Higher Education 6.4% | Internet 6.0% | Insurance 8.5% | |
Real Estate 3.8% | Telecommunications 4.3% | Airlines/Aviation 8.5% | |
Education Management 3.8% | Financial Services 4.1% | Utilities 3.4% | |
Other 59.6% | Other 41.8% | Other 44.1% |
Reviews
| Most Helpful Favorable Review | Noah R. Administrator in Information Technology and Services *Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any... | TINCY G. User in Information Technology and Services The kind of view it offers, which is easily understandable and therefore resulting in faster issue resolution. The ease with which daily work can be logged and monitored. It also provides an option to track the issue which is indeed helpful as it helps me... | Thore S. Administrator in Information Technology and Services Complete overview, all tasks/processes in one tool. Integration with IDOL gives BigData power where we need it to be: A part of our workflow. Version 9.34 with Smart Analytics improves ticket registration/ticket quality at Service Desk and combined with Hot... |
| Most Helpful Critical Review | G2 Crowd User in Marketing and Advertising The way to create new tickets is a bit frustrating. | Anushree P. User in Biotechnology there is nothing to dislike about service desk | Christopher K. User in Information Technology and Services Not probably but definitely the worst Customer Service Desk software I have encountered. The ITIL compliance and reporting might be a big draw card as well as the HP logo but that is where it ends. Administrative overhead is time consuming while the... |
