Compare HappyFox, Jira Service Desk, and Zendesk Support

 
Mighty
$29 per staff / month
FOR GROWING TEAMS
$20 /agent/month
Essential
$5 /month
 
Fantastic
$49 per staff / month
GET STARTED
$10 /month
Team
$19 /month
 
Enterprise
$69 per staff / month
Professional
$49 /month
 
Enterprise Plus
$89 per staff / month
Enterprise
$99 /month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.6
(Based on 415 reviews)
8.8
(Based on 1,271 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.1
(Based on 416 reviews)
8.7
(Based on 1,275 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.6
(Based on 155 reviews)
8.3
(Based on 602 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
7.7
(Based on 153 reviews)
8.4
(Based on 625 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.2
(Based on 345 reviews)
8.5
(Based on 1,084 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.4
(Based on 143 reviews)
8.6
(Based on 587 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 407 reviews)
7.8
(Based on 1,263 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
16.6%
38.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
40.5%
44.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
43.0%
16.2%
 
Information Technology and Services
14.1%
Information Technology and Services
28.5%
Computer Software
18.1%
 
Computer Software
12.2%
Computer Software
15.2%
Information Technology and Services
15.2%
 
Higher Education
6.4%
Internet
6.0%
Internet
10.6%
 
Real Estate
3.8%
Telecommunications
4.3%
Marketing and Advertising
5.0%
 
Education Management
3.8%
Financial Services
4.1%
Telecommunications
3.3%
 
Other
59.6%
Other
41.8%
Other
47.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Sushant D.
User in Information Technology and Services

Jira, provides an ease in tracking down the tasks, and efforts of an individual, and generates a report for this data given, providing the efficiency of the team as a whole. It uses kanban board to show a detailed information of the individuals. We can...

Abbey S.
Administrator in Education Management

The product evaluation, decision making and implementing process with Zendesk was true to the company's brand: Zen. I evaluated 5 other competing products and chose Zendesk for its reliability and scalability, in addition to exceptional customer service and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

elizabeth r.
User

overlooked the comments and description of issues

Matthew W.
Administrator in Computer Software

After the setup, and things were going smoothly, they ended up getting really bad. Our web application would send out an email with data from a signup form anytime someone signup up for our SaaS product. Things would be going fine, then Zendesk would decide...

 
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Kate from G2 Crowd

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