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Compare HappyFox vs KANA Enterprise

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comparison of HappyFox vs. KANA Enterprise
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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KANA Enterprise
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
KANA Enterprise
KANA Enterprise
3.8
Based on 11 reviews
 
Mighty
$29 per staff / month
 
Fantastic
$49 per staff / month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
90.0%
 
Information Technology and Services
14.1%
Information Technology and Services
18.8%
 
Computer Software
12.2%
Telecommunications
12.5%
 
Higher Education
6.4%
Retail
12.5%
 
Real Estate
3.8%
Outsourcing/Offshoring
12.5%
 
Education Management
3.8%
Insurance
12.5%
 
Other
59.6%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 Crowd User in Information Technology and Services

Ability to expose services as SOAP; which in turn are easily customizable and can be consumed easily in clients own custom application

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 Crowd User in Insurance

Awful, clunky, outdated. Hard to customize. Expensive. Does not work well on non IE browsers

 
 No screenshots provided.
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Kate from G2 Crowd

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