Compare HappyFox vs KANA Enterprise

See this comparison of HappyFox vs. KANA Enterprise based on data from user reviews. HappyFox rates 4.6/5 stars with 109 reviews. KANA Enterprise rates 3.8/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Mighty
$29 per staff / month
 
Fantastic
$49 per staff / month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 103 reviews)
8.2
(Based on 11 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 103 reviews)
8.5
(Based on 11 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 80 reviews)
6.8
(Based on 7 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 79 reviews)
7.0
(Based on 7 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 98 reviews)
7.8
(Based on 8 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 76 reviews)
7.0
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 105 reviews)
7.1
(Based on 11 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.9%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
10.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.6%
90.0%
 
Information Technology and Services
14.3%
Information Technology and Services
18.8%
 
Computer Software
12.3%
Financial Services
12.5%
 
Higher Education
6.5%
Outsourcing/Offshoring
12.5%
 
Education Management
3.9%
Telecommunications
12.5%
 
Real Estate
3.9%
Insurance
12.5%
 
Other
59.1%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

G2 Crowd User in Banking

I like that it stores all my messages from the customer in one place.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Financial Services

The collation of data can involve as many as 12 different pages, which makes it hard to view everything at once.

 
 No screenshots provided.
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