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Compare HappyFox vs Kayako

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comparison of HappyFox vs. Kayako
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Kayako rates 4.1/5 stars with 155 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
Kayako
Kayako
4.1
Based on 155 reviews
Optimized for quick response
 
Mighty
$29 per staff / month
Inbox
$15 /agent/month
 
Enterprise
$69 per staff / month
Growth
$30 /agent/month
 
Fantastic
$49 per staff / month
Scale
$60 /agent/month
 
Enterprise Plus
$89 per staff / month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.3
(Based on 150 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.5
(Based on 148 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.1
(Based on 105 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.2
(Based on 110 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.4
(Based on 139 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.6
(Based on 110 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
7.4
(Based on 147 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
54.3%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
38.4%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
7.3%
 
Information Technology and Services
14.1%
Information Technology and Services
25.0%
 
Computer Software
12.2%
Computer Software
17.7%
 
Higher Education
6.4%
Telecommunications
7.3%
 
Real Estate
3.8%
Internet
5.2%
 
Education Management
3.8%
Marketing and Advertising
3.6%
 
Other
59.6%
Other
41.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
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