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Compare HappyFox vs LiveAgent

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comparison of HappyFox vs. LiveAgent
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. LiveAgent rates 4.5/5 stars with 838 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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LiveAgent
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
LiveAgent
LiveAgent
4.5
Based on 838 reviews
 
Mighty
$29 per staff / month
All-inclusive
$39/month User Seat
 
Fantastic
$49 per staff / month
Ticket+Chat
$29/month User Seat
 
Enterprise
$69 per staff / month
Ticket
$9/month User Seat
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.9
(Based on 775 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.0
(Based on 776 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.8
(Based on 512 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.9
(Based on 511 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 733 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.2
(Based on 497 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
9.1
(Based on 765 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
64.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
22.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
12.8%
 
Information Technology and Services
14.1%
Information Technology and Services
12.8%
 
Computer Software
12.2%
Computer Software
8.0%
 
Higher Education
6.4%
Internet
6.0%
 
Real Estate
3.8%
Marketing and Advertising
4.7%
 
Education Management
3.8%
Retail
4.4%
 
Other
59.6%
Other
64.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Retail

That calls are dropped while in que or dropped upon answer. I dislike that you can not search directly for a email. I dislike that it is always freezing and you are consultancy ringing but nothing showing up.

 
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