Compare HappyFox vs LiveAgent
See this
comparison of HappyFox vs. LiveAgent
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. LiveAgent rates 4.5/5 stars with 1,036 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
All-inclusive
$39/month
User Seat
 
Fantastic
$49
per staff / month
Ticket+Chat
$29/month
User Seat
 
Enterprise
$69
per staff / month
Ticket
$9/month
User Seat
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
LiveAgent
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Ticket
$9/monthUser Seat
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.9
Ease of Use
Ease of Use
9.3
9.1
Ease of Setup
Ease of Setup
8.9
8.8
Ease of Admin
Ease of Admin
9.1
8.9
Quality of Support
Quality of Support
9.2
9.2
Ease of Doing Business With
Ease of Doing Business With
9.3
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
9.1
Meets Requirements
HappyFox
8.9
LiveAgent
8.9
Ease of Use
HappyFox
9.3
LiveAgent
9.1
Ease of Setup
HappyFox
8.9
LiveAgent
8.8
Ease of Admin
HappyFox
9.1
LiveAgent
8.9
Quality of Support
HappyFox
9.2
LiveAgent
9.2
Ease of Doing Business With
HappyFox
9.3
LiveAgent
9.2
Product Direction (% positive)
HappyFox
9.3
LiveAgent
9.1

Features

Ticket and Case Management
Workflow
HappyFox
8.8
LiveAgent
8.8
Response Automation
HappyFox
8.9
LiveAgent
8.8
SLA Management
HappyFox
8.6
LiveAgent
8.7
Attachments/Screencasts
HappyFox
8.4
LiveAgent
8.7
Ticket Collaboration
HappyFox
8.9
LiveAgent
9.0
Ticket creation user experience
HappyFox
9.2
LiveAgent
9.0
Ticket response user experience
HappyFox
9.1
LiveAgent
9.0
Knowledge Share
Knowledge Base
HappyFox
8.5
LiveAgent
9.3
Searchable Articles
HappyFox
8.8
LiveAgent
9.3
Community Forums
HappyFox
Not enough data available
LiveAgent
9.3
Interactive FAQs & Forums
HappyFox
Not enough data available
LiveAgent
9.3
Communication
Pop-up Chat
HappyFox
8.7
LiveAgent
9.5
Notifications
HappyFox
9.0
LiveAgent
9.2
Targeted Emails
HappyFox
7.3
LiveAgent
9.2
In-App Messaging
HappyFox
9.2
LiveAgent
9.3
Interaction
Web Portals
HappyFox
7.2
LiveAgent
9.3
Forum to Reponse
HappyFox
8.1
LiveAgent
9.4
Tickets and Tagging
HappyFox
9.3
LiveAgent
9.5
Live Chat
HappyFox
8.1
LiveAgent
9.6
Internal Use
Customization
HappyFox
8.3
LiveAgent
8.7
Conversation Archiving
HappyFox
7.6
LiveAgent
9.3
Lead Development
HappyFox
8.3
LiveAgent
Not enough data available
Knowledge Base
HappyFox
8.0
LiveAgent
9.1
Team Inbox
HappyFox
8.3
LiveAgent
9.3
Customer Profiles
HappyFox
8.3
LiveAgent
9.1
Communication Channels
Customer Portal
HappyFox
8.9
LiveAgent
8.8
Email to Case
HappyFox
9.1
LiveAgent
9.1
Chat/Live Support
HappyFox
8.8
LiveAgent
9.2
Social Integration
HappyFox
8.4
LiveAgent
8.7
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
LiveAgent
8.8
Customer and Contacts Database
HappyFox
8.1
LiveAgent
8.7
Products and Version Tracking
HappyFox
8.3
LiveAgent
8.9
Call Scripting
HappyFox
Not enough data available
LiveAgent
9.0
Interactive Voice Response (IVR)
HappyFox
Not enough data available
LiveAgent
8.9
Self Service/Community
Forums
HappyFox
8.0
LiveAgent
8.8
Knowledge Base
HappyFox
8.4
LiveAgent
8.7
Ideas/Feedback
HappyFox
8.5
LiveAgent
8.8
Q&A
HappyFox
8.6
LiveAgent
8.9
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
LiveAgent
8.7
Reporting
HappyFox
8.3
LiveAgent
8.7
Dashboards
HappyFox
8.5
LiveAgent
8.9
Platform
ITIL Compliance
HappyFox
9.1
LiveAgent
8.9
Mobile User Support
HappyFox
7.3
LiveAgent
8.2
Customization
HappyFox
8.3
LiveAgent
8.7
User, Role, and Access Management
HappyFox
8.7
LiveAgent
8.7
Internationalization
HappyFox
9.1
LiveAgent
8.8
Performance & Reliability
HappyFox
9.2
LiveAgent
9.0
Integration APIs
HappyFox
8.9
LiveAgent
8.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
58.4%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
29.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
12.1%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
LiveAgent
Small-Business
58.4%
Mid-Market
29.5%
Enterprise
12.1%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
12.0%
 
Computer Software
12.2%
Computer Software
6.8%
 
Higher Education
6.4%
Computer & Network Security
6.3%
 
Real Estate
3.8%
Internet
5.3%
 
Education Management
3.8%
Retail
4.1%
 
Other
59.6%
Other
65.4%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
LiveAgent
Information Technology and Services
12.0%
Computer Software
6.8%
Computer & Network Security
6.3%
Internet
5.3%
Retail
4.1%
Other
65.4%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
Chris B.
User in Information Technology and Services

sometimes the response time is rather slow or laggy.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6

Videos

 No videos provided

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

HappyFox
No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Downloads

 No downloads provided
HappyFox
No downloads provided
LiveAgent
Ask HappyFox a QuestionContact HappyFox