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Compare HappyFox, MindTouch, and Freshdesk

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HappyFox
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MindTouch
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Freshdesk
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
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Freshdesk
Freshdesk
4.4
Based on 1,892 reviews
 
Mighty
$29 per staff / month
Sprout
Free for UNLIMITED agents
 
Enterprise
$69 per staff / month
Blossom
$19 / agent / month billed annually
 
Fantastic
$49 per staff / month
Garden
$35 / agent / month billed annually
 
Enterprise Plus
$89 per staff / month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.6
(Based on 1,756 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.9
(Based on 1,766 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.0
(Based on 42 reviews)
8.7
(Based on 1,293 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.4
(Based on 43 reviews)
8.8
(Based on 1,326 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 1,704 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 42 reviews)
9.0
(Based on 1,261 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 49 reviews)
8.8
(Based on 1,751 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
54.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
35.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
10.2%
 
Information Technology and Services
14.1%
Computer Software
36.4%
Information Technology and Services
20.7%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Computer Software
14.4%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
6.0%
 
Real Estate
3.8%
Telecommunications
6.1%
Education Management
3.7%
 
Education Management
3.8%
Internet
4.5%
E-Learning
3.4%
 
Other
59.6%
Other
28.8%
Other
51.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Lazar T.
User in Banking

No distinctively extra feature. Stuck in Web 2.0 era / no explicit IPhone IPad support. Some unnecessary error messages (caused by blocked referrals)

 
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