Compare HappyFox, MindTouch, Freshdesk, and TeamSupport

Pricing

 
Mighty
$29
per staff / month
Sprout
Free
for UNLIMITED agents
Support Desk
$50
/ agent / month billed annually
 
Enterprise
$69
per staff / month
Blossom
$19
/ agent / month billed annually
Enterprise
$65
/ agent / month billed annually
 
Fantastic
$49
per staff / month
Garden
$35
/ agent / month billed annually
Private Cloud
Custom
Contact Us for Pricing
 
Enterprise Plus
$89
per staff / month
Estate
$49
/ agent / month billed annually
 
Forest
$89
/ agent / month billed annually
 
Free Trial Unavailable
Free Trial Unavailable
Free Trial
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
MindTouch
Free Trial Unavailable
Freshdesk
Sprout
Freefor UNLIMITED agents
Blossom
$19/ agent / month billed annually
Garden
$35/ agent / month billed annually
Estate
$49/ agent / month billed annually
Forest
$89/ agent / month billed annually
Free Trial
TeamSupport
Support Desk
$50/ agent / month billed annually
Enterprise
$65/ agent / month billed annually
Private Cloud
CustomContact Us for Pricing
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.1
8.5
8.6
Ease of Use
Ease of Use
9.3
8.1
8.8
8.6
Ease of Setup
Ease of Setup
8.9
7.7
8.5
8.3
Ease of Admin
Ease of Admin
9.1
8.2
8.7
8.7
Quality of Support
Quality of Support
9.2
8.7
8.9
8.8
Ease of Doing Business With
Ease of Doing Business With
9.3
8.8
8.8
9.2
Product Direction (% positive)
Product Direction (% positive)
9.3
7.9
8.6
9.0
Meets Requirements
HappyFox
8.9
MindTouch
8.1
Freshdesk
8.5
TeamSupport
8.6
Ease of Use
HappyFox
9.3
MindTouch
8.1
Freshdesk
8.8
TeamSupport
8.6
Ease of Setup
HappyFox
8.9
MindTouch
7.7
Freshdesk
8.5
TeamSupport
8.3
Ease of Admin
HappyFox
9.1
MindTouch
8.2
Freshdesk
8.7
TeamSupport
8.7
Quality of Support
HappyFox
9.2
MindTouch
8.7
Freshdesk
8.9
TeamSupport
8.8
Ease of Doing Business With
HappyFox
9.3
MindTouch
8.8
Freshdesk
8.8
TeamSupport
9.2
Product Direction (% positive)
HappyFox
9.3
MindTouch
7.9
Freshdesk
8.6
TeamSupport
9.0

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
MindTouch
9.2
Freshdesk
8.7
TeamSupport
8.2
Searchable Articles
HappyFox
8.8
MindTouch
8.2
Freshdesk
8.6
TeamSupport
8.3
Community Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.4
TeamSupport
7.9
Interactive FAQs & Forums
HappyFox
Not enough data available
MindTouch
Not enough data available
Freshdesk
8.5
TeamSupport
8.3
Interaction
Web Portals
HappyFox
7.2
MindTouch
8.8
Freshdesk
7.2
TeamSupport
8.7
Forum to Reponse
HappyFox
8.1
MindTouch
Not enough data available
Freshdesk
8.5
TeamSupport
8.4
Tickets and Tagging
HappyFox
9.3
MindTouch
8.0
Freshdesk
8.8
TeamSupport
8.8
Live Chat
HappyFox
8.1
MindTouch
8.1
Freshdesk
8.8
TeamSupport
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
53.1%
41.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
36.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
10.7%
11.3%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
MindTouch
Small-Business
18.4%
Mid-Market
59.2%
Enterprise
22.4%
Freshdesk
Small-Business
53.1%
Mid-Market
36.1%
Enterprise
10.7%
TeamSupport
Small-Business
41.1%
Mid-Market
47.6%
Enterprise
11.3%

Reviewers' Industry

 
Information Technology and Services
14.1%
Computer Software
36.4%
Information Technology and Services
20.4%
Computer Software
27.2%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Computer Software
14.0%
Information Technology and Services
21.0%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
5.9%
Internet
5.7%
 
Real Estate
3.8%
Telecommunications
6.1%
Education Management
3.7%
Financial Services
4.4%
 
Education Management
3.8%
Internet
4.5%
E-Learning
3.4%
Hospitality
3.6%
 
Other
59.6%
Other
28.8%
Other
52.6%
Other
38.1%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
MindTouch
Computer Software
36.4%
Information Technology and Services
16.7%
Financial Services
7.6%
Telecommunications
6.1%
Internet
4.5%
Other
28.8%
Freshdesk
Information Technology and Services
20.4%
Computer Software
14.0%
Internet
5.9%
Education Management
3.7%
E-Learning
3.4%
Other
52.6%
TeamSupport
Computer Software
27.2%
Information Technology and Services
21.0%
Internet
5.7%
Financial Services
4.4%
Hospitality
3.6%
Other
38.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

MindTouch
Most Helpful Favorable Review
Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Most Helpful Critical Review
G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

Freshdesk
Most Helpful Favorable Review
Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

TeamSupport
Most Helpful Favorable Review
Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
G2 Crowd User in Internet

It's been pretty confusing to learn and we've had a lot of issues with tickets not being assigned to the right person and not getting updates on tickets. The fact that it can do so much also seems like a little bit of a detriment because it's...

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Videos

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TeamSupport: The Customer Support Solution Built for B2B Help Desks

HappyFox
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MindTouch
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Freshdesk
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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