Compare HappyFox, MindTouch, and TeamSupport

 
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Fantastic
$49 per staff / month
Enterprise
$65 / agent / month billed annually
 
Enterprise
$69 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.7
(Based on 471 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.8
(Based on 472 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.0
(Based on 42 reviews)
8.5
(Based on 220 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.4
(Based on 43 reviews)
8.8
(Based on 222 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 427 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 42 reviews)
9.3
(Based on 227 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 49 reviews)
9.1
(Based on 473 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
41.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
48.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
10.3%
 
Information Technology and Services
14.1%
Computer Software
36.4%
Computer Software
28.0%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Information Technology and Services
21.2%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
5.9%
 
Education Management
3.8%
Telecommunications
6.1%
Financial Services
4.5%
 
Real Estate
3.8%
Insurance
4.5%
Hospitality
3.8%
 
Other
59.6%
Other
28.8%
Other
36.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Robert P.
Administrator in Architecture & Planning

Customer service at MindTouch is unparalleled. I hold them up as THE example to any vendor. Any call or email into MindTouch gets an almost immediate, personal response, often by phone. Everyone I have worked with at MindTouch over the years has been...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Computer Software

One of my biggest issues is mostly related to the growing pains of TeamSupport, and that would be down time and a full deletion of all our support tickets. (luckily we had backups) There also seems to be some slowness at times and the little bugs that I...

 
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TeamSupport: The Customer Support Solution Built for B2B Help Desks

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