Compare HappyFox, MindTouch, and TeamSupport

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HappyFox
Optimized for quick response
MindTouch
Optimized for quick response
TeamSupport
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 510 reviews
 
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Fantastic
$49 per staff / month
Enterprise
$65 / agent / month billed annually
 
Enterprise
$69 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.7
(Based on 493 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.8
(Based on 494 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.0
(Based on 42 reviews)
8.5
(Based on 233 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.4
(Based on 43 reviews)
8.9
(Based on 235 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 448 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 42 reviews)
9.3
(Based on 240 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 49 reviews)
9.1
(Based on 493 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
41.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
11.3%
 
Information Technology and Services
14.1%
Computer Software
36.4%
Computer Software
27.2%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Information Technology and Services
20.7%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
5.8%
 
Real Estate
3.8%
Telecommunications
6.1%
Financial Services
4.5%
 
Education Management
3.8%
Internet
4.5%
Hospitality
3.6%
 
Other
59.6%
Other
28.8%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

G2 Crowd User in Internet

There are some things about the UI that are not as intuitive as they could be. For instance, when you want to comment on a ticket you select the "public action" or "private action" button.

 
 No videos provided.No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

 No downloads provided.No downloads provided.
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