G2 Crowd Acquires Siftery to Create a New Way to Buy and Manage Software Spend šŸš€

Compare HappyFox, MindTouch, and TeamSupport

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HappyFox
Optimized for quick response
MindTouch
Optimized for quick response
TeamSupport
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
remove product
MindTouch
MindTouch
4.1
Based on 50 reviews
Optimized for quick response
remove product
TeamSupport
TeamSupport
4.3
Based on 489 reviews
 
Mighty
$29 per staff / month
Support Desk
$50 / agent / month billed annually
 
Fantastic
$49 per staff / month
Enterprise
$65 / agent / month billed annually
 
Enterprise
$69 per staff / month
Private Cloud
Custom Contact Us for Pricing
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.7
(Based on 476 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.3
(Based on 50 reviews)
8.8
(Based on 477 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.0
(Based on 42 reviews)
8.5
(Based on 222 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.4
(Based on 43 reviews)
8.8
(Based on 224 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.8
(Based on 49 reviews)
9.0
(Based on 432 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 42 reviews)
9.3
(Based on 229 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.1
(Based on 49 reviews)
9.1
(Based on 478 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
18.4%
41.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
59.2%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
22.4%
10.7%
 
Information Technology and Services
14.1%
Computer Software
36.4%
Computer Software
27.7%
 
Computer Software
12.2%
Information Technology and Services
16.7%
Information Technology and Services
20.9%
 
Higher Education
6.4%
Financial Services
7.6%
Internet
5.8%
 
Real Estate
3.8%
Telecommunications
6.1%
Financial Services
4.7%
 
Education Management
3.8%
Internet
4.5%
Hospitality
3.7%
 
Other
59.6%
Other
28.8%
Other
37.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Charity D.
Industry Analyst / Tech Writer in Computer Software

We converted an entire documentation set from old-school FrameMaker-based PDFs to Mindtouch online help in less than a month. In the old tech writing world, this scheme would be laughably "impossible." Having previously worked in many Content Managements...

Jessica H.
Administrator in Information Technology and Services

TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User

Mindtouch support. Mindtouch price-performance ratio. Mindtouch promises, not kept. Dekiscript. Templates overwritten. Mindtouch prices.

David L.
User

could not open more than 1 teamsupport tab, could not CC: anyone, could not communicate at all internally

 
 No videos provided.

TeamSupport: The Customer Support Solution Built for B2B Help Desks

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