Compare HappyFox vs Oracle Service Cloud (formerly RightNow)

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comparison of HappyFox vs. Oracle Service Cloud (formerly RightNow)
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Oracle Service Cloud (formerly RightNow) rates 3.8/5 stars with 66 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Mighty
$29 per staff / month
 
Fantastic
$49 per staff / month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.4
(Based on 58 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.2
(Based on 57 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
7.8
(Based on 41 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
7.4
(Based on 52 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
7.5
(Based on 39 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
6.3
(Based on 56 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
11.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
33.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
55.6%
 
Information Technology and Services
14.1%
Information Technology and Services
24.0%
 
Computer Software
12.2%
Retail
9.6%
 
Higher Education
6.4%
Financial Services
5.8%
 
Education Management
3.8%
Computer Software
5.8%
 
Real Estate
3.8%
Marketing and Advertising
3.8%
 
Other
59.6%
Other
51.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Hospitality

The cost per user. Each package should be like 20-30 dollars per set of like 5 users.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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