Compare HappyFox vs Oracle Service Cloud (formerly RightNow)

See this comparison of HappyFox vs. Oracle Service Cloud (formerly RightNow) based on data from user reviews. HappyFox rates 4.6/5 stars with 109 reviews. Oracle Service Cloud (formerly RightNow) rates 3.7/5 stars with 61 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Mighty
$29 per staff / month
 
Fantastic
$49 per staff / month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 103 reviews)
8.3
(Based on 53 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 103 reviews)
8.1
(Based on 52 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 80 reviews)
7.3
(Based on 38 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 79 reviews)
7.7
(Based on 38 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 98 reviews)
7.2
(Based on 48 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 76 reviews)
7.4
(Based on 36 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 105 reviews)
6.1
(Based on 51 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.9%
12.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
37.5%
36.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.6%
51.7%
 
Information Technology and Services
14.3%
Information Technology and Services
26.0%
 
Computer Software
12.3%
Retail
10.4%
 
Higher Education
6.5%
Financial Services
6.3%
 
Education Management
3.9%
Computer Software
6.3%
 
Real Estate
3.9%
Consumer Electronics
4.2%
 
Other
59.1%
Other
46.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Ed B.
Administrator in Computer Games

Rightnow includes many items in their service that others charge extra for. For what is included it's a great service with many features. Setup can be simple or it can be quite complicated. Simple to get it up and running quickly knowing you can add to it...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

Peter B.
Internal Consultant in Computer Software

It's now owned by Oracle .. does not play well with Salesforce. Cost was going up. reporting was challenging at first.

 
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A modern customer service strategy requires connecting all customer touch-points and empowering agents to offer consistent, personalized, and immediate service across all channels. Watch Oracle Service Cloud in action and hear from our customers how they've successfully adopted a next generation service strategy.

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