Compare HappyFox vs Salesforce Knowledge
See this
comparison of HappyFox vs. Salesforce Knowledge
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
 
Fantastic
$49
per staff / month
 
Enterprise
$69
per staff / month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial Unavailable
HappyFox
Mighty
$29per staff / month
Fantastic
$49per staff / month
Enterprise
$69per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Salesforce Knowledge
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
8.9
8.8
Ease of Use
Ease of Use
9.3
8.1
Ease of Setup
Ease of Setup
8.9
7.5
Ease of Admin
Ease of Admin
9.1
7.8
Quality of Support
Quality of Support
9.2
8.1
Ease of Doing Business With
Ease of Doing Business With
9.3
8.3
Product Direction (% positive)
Product Direction (% positive)
9.3
8.5
Meets Requirements
HappyFox
8.9
Salesforce Knowledge
8.8
Ease of Use
HappyFox
9.3
Salesforce Knowledge
8.1
Ease of Setup
HappyFox
8.9
Salesforce Knowledge
7.5
Ease of Admin
HappyFox
9.1
Salesforce Knowledge
7.8
Quality of Support
HappyFox
9.2
Salesforce Knowledge
8.1
Ease of Doing Business With
HappyFox
9.3
Salesforce Knowledge
8.3
Product Direction (% positive)
HappyFox
9.3
Salesforce Knowledge
8.5

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
Salesforce Knowledge
8.8
Searchable Articles
HappyFox
8.8
Salesforce Knowledge
8.8
Community Forums
HappyFox
Not enough data available
Salesforce Knowledge
8.1
Interactive FAQs & Forums
HappyFox
Not enough data available
Salesforce Knowledge
Not enough data available
Interaction
Web Portals
HappyFox
7.2
Salesforce Knowledge
8.7
Forum to Reponse
HappyFox
8.1
Salesforce Knowledge
8.7
Tickets and Tagging
HappyFox
9.3
Salesforce Knowledge
8.0
Live Chat
HappyFox
8.1
Salesforce Knowledge
7.3

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
45.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Salesforce Knowledge
Small-Business
9.1%
Mid-Market
45.5%
Enterprise
45.5%

Reviewers' Industry

 
Information Technology and Services
14.1%
Internet
22.2%
 
Computer Software
12.2%
Computer Software
22.2%
 
Higher Education
6.4%
Insurance
11.1%
 
Real Estate
3.8%
Hospital & Health Care
11.1%
 
Education Management
3.8%
Textiles
5.6%
 
Other
59.6%
Other
27.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Salesforce Knowledge
Internet
22.2%
Computer Software
22.2%
Insurance
11.1%
Hospital & Health Care
11.1%
Textiles
5.6%
Other
27.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Salesforce Knowledge
Most Helpful Favorable Review
G2 Crowd User in Hospital & Health Care

Knowledge is an easy way to organize all the knowledge for your company that is easily accessible and can also help in self service.

Most Helpful Critical Review
G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

Screenshots

 
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Salesforce Knowledge
No screenshots provided
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