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Compare HappyFox vs Salesforce Knowledge

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comparison of HappyFox vs. Salesforce Knowledge
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Salesforce Knowledge rates 4.0/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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Salesforce Knowledge
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
Salesforce Knowledge
Salesforce Knowledge
4.0
Based on 11 reviews
 
Mighty
$29 per staff / month
 
Fantastic
$49 per staff / month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.9
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.3
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.8
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.0
(Based on 6 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.3
(Based on 7 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.7
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
45.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
45.5%
 
Information Technology and Services
14.1%
Internet
22.2%
 
Computer Software
12.2%
Computer Software
22.2%
 
Higher Education
6.4%
Insurance
11.1%
 
Real Estate
3.8%
Hospital & Health Care
11.1%
 
Education Management
3.8%
Textiles
5.6%
 
Other
59.6%
Other
27.8%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Computer & Network Security

Salesforce knowledge is very useful for companies to do self help and support for the customers, partners and employees. This saves a lot of time of internal agents and also helps time for customers. This is helpful in reducing the number of cases created.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Computer Software

Navigation from ticket to ticket. Sometimes a bit slow to process.

G2 Crowd User in Internet

Working with multiple languages is not easier, especially if you need to have different versions of English articles (US, UK, AU, CA, etc.). The drafting and approval processes are confusing. Often it feels like Salesforce acquired a product and just put a...

 
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