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Compare HappyFox vs Salesforce Service Cloud

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comparison of HappyFox vs. Salesforce Service Cloud
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Salesforce Service Cloud rates 4.1/5 stars with 1,350 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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Salesforce Service Cloud
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
Salesforce Service Cloud
Salesforce Service Cloud
4.1
Based on 1,350 reviews
Optimized for quick response
 
Mighty
$29 per staff / month
Salesforce Service Essentials
$ 25 USD Per user/month (billed annually)
 
Fantastic
$49 per staff / month
Lightning Professional
$ 75 USD Per user/month (billed annually)
 
Enterprise
$69 per staff / month
Lightning Enterprise
$ 150 USD Per user/month (billed annually)
 
Enterprise Plus
$89 per staff / month
Lightning Unlimited
$ 300 USD Per user/month (billed annually)
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
8.5
(Based on 1,216 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.2
(Based on 1,217 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.7
(Based on 535 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.1
(Based on 542 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
8.2
(Based on 1,068 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.5
(Based on 528 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
8.0
(Based on 1,200 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
26.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
41.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
32.3%
 
Information Technology and Services
14.1%
Computer Software
15.1%
 
Computer Software
12.2%
Information Technology and Services
14.8%
 
Higher Education
6.4%
Internet
8.7%
 
Education Management
3.8%
Hospital & Health Care
3.6%
 
Real Estate
3.8%
Financial Services
3.4%
 
Other
59.6%
Other
54.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

G2 Crowd User in Online Media

Desk.com is one of the most popular customer service platforms. It has a large userbase, ready to answer your questions; an established company (Salesforce) committed to improving and supporting the product; and it integrates with over a dozen third-party...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

Hannah R.
User in E-Learning

Business Insights is handy, but it is not as customizable as we would like. For example, at this time, it is impossible to automatically email a report to certain users. There's also no way to limit resolution times for cases to business hours. In general,...

 
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Kate from G2 Crowd

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