Compare HappyFox vs SnapEngage
See this
comparison of HappyFox vs. SnapEngage
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. SnapEngage rates 4.5/5 stars with 127 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Mighty
$29
per staff / month
Essentials
From $16
per user / per month
 
Enterprise
$69
per staff / month
Professional
From $26
per user / per month
 
Fantastic
$49
per staff / month
Enterprise
From $40
per user / per month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
SnapEngage
Essentials
From $16per user / per month
Professional
From $26per user / per month
Enterprise
From $40per user / per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
9.3
9.2
Ease of Setup
Ease of Setup
8.9
8.9
Ease of Admin
Ease of Admin
9.1
8.8
Quality of Support
Quality of Support
9.2
9.1
Ease of Doing Business With
Ease of Doing Business With
9.3
9.4
Product Direction (% positive)
Product Direction (% positive)
9.3
8.6
Meets Requirements
HappyFox
8.9
SnapEngage
8.7
Ease of Use
HappyFox
9.3
SnapEngage
9.2
Ease of Setup
HappyFox
8.9
SnapEngage
8.9
Ease of Admin
HappyFox
9.1
SnapEngage
8.8
Quality of Support
HappyFox
9.2
SnapEngage
9.1
Ease of Doing Business With
HappyFox
9.3
SnapEngage
9.4
Product Direction (% positive)
HappyFox
9.3
SnapEngage
8.6

Features

Knowledge Share
Knowledge Base
HappyFox
8.5
SnapEngage
8.9
Searchable Articles
HappyFox
8.8
SnapEngage
8.3
Community Forums
HappyFox
Not enough data available
SnapEngage
Not enough data available
Interactive FAQs & Forums
HappyFox
Not enough data available
SnapEngage
Not enough data available
Communication
Pop-up Chat
HappyFox
8.7
SnapEngage
9.0
Notifications
HappyFox
9.0
SnapEngage
8.3
Targeted Emails
HappyFox
7.3
SnapEngage
7.5
In-App Messaging
HappyFox
9.2
SnapEngage
7.9
Interaction
Web Portals
HappyFox
7.2
SnapEngage
8.7
Forum to Reponse
HappyFox
8.1
SnapEngage
8.6
Tickets and Tagging
HappyFox
9.3
SnapEngage
8.6
Live Chat
HappyFox
8.1
SnapEngage
9.9
Internal Use
Customization
HappyFox
8.3
SnapEngage
8.1
Conversation Archiving
HappyFox
7.6
SnapEngage
8.1
Lead Development
HappyFox
8.3
SnapEngage
8.2
Knowledge Base
HappyFox
8.0
SnapEngage
8.3
Team Inbox
HappyFox
8.3
SnapEngage
7.4
Customer Profiles
HappyFox
8.3
SnapEngage
7.6

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
42.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
47.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
9.5%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
SnapEngage
Small-Business
42.9%
Mid-Market
47.6%
Enterprise
9.5%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
14.5%
 
Computer Software
12.2%
Computer Software
14.5%
 
Higher Education
6.4%
Financial Services
5.3%
 
Real Estate
3.8%
Telecommunications
4.6%
 
Education Management
3.8%
Insurance
4.6%
 
Other
59.6%
Other
56.6%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
SnapEngage
Information Technology and Services
14.5%
Computer Software
14.5%
Financial Services
5.3%
Telecommunications
4.6%
Insurance
4.6%
Other
56.6%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

SnapEngage
Most Helpful Favorable Review
Kristen F.
Administrator in Information Technology and Services

We worked with LivePerson for about three years, but had become disappointed with their reporting features once they switch to a new online platform. SnapEngage was a refreshing change. The chat box is very sleek and the ability to match it to our brand was...

Most Helpful Critical Review
G2 Crowd User

That there isn't yet a way to have the customers to receive the chat transcript themselves. This was promised when we first joined and still hasn't been done. This is a fundamental necessity for a chat system. I don't like that there isn't a way for a...

Screenshots

 
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Downloads

 No downloads providedNo downloads provided
HappyFox
No downloads provided
SnapEngage
No downloads provided
Ask HappyFox a QuestionContact HappyFoxAsk SnapEngage a QuestionContact SnapEngage