Compare HappyFox, Talkus, and Freshdesk

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HappyFox
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Talkus
Freshdesk
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Talkus
Talkus
4.7
Based on 12 reviews
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Freshdesk
Freshdesk
4.4
Based on 1,996 reviews
 
Mighty
$29 per staff / month
Sprout
Free for UNLIMITED agents
 
Enterprise
$69 per staff / month
Blossom
$19 / agent / month billed annually
 
Fantastic
$49 per staff / month
Garden
$35 / agent / month billed annually
 
Enterprise Plus
$89 per staff / month
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.0
(Based on 12 reviews)
8.6
(Based on 1,856 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.3
(Based on 12 reviews)
8.9
(Based on 1,866 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
9.6
(Based on 10 reviews)
8.7
(Based on 1,341 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 1,375 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.4
(Based on 12 reviews)
9.0
(Based on 1,801 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.9
(Based on 11 reviews)
9.0
(Based on 1,309 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
10.0
(Based on 12 reviews)
8.8
(Based on 1,851 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
83.3%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
8.3%
35.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
8.3%
10.7%
 
Information Technology and Services
14.1%
Internet
25.0%
Information Technology and Services
20.6%
 
Computer Software
12.2%
Logistics and Supply Chain
16.7%
Computer Software
14.2%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Internet
5.9%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Education Management
3.7%
 
Education Management
3.8%
Information Technology and Services
8.3%
E-Learning
3.5%
 
Other
59.6%
Other
33.3%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Noah R.
Administrator in Information Technology and Services

*Nice, clean, simple interface *Mobile App *Customization (Custom Fields for Tickets and Contacts, Custom Categories, Statuses, Labels, Logo and Theme really help modify things to your exact needs and branding) *Web Access (Can be used from nearly any...

Guillaume P.
Administrator in Computer Software

The seamless Slack Integration, this is so handy because every support team member could in real time answer and user or help a collegue with an answer. Plus, non support team members (like developpers) could see in Slack what are the matter and help too....

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Adam L.
Administrator in Marketing and Advertising

I would love to see more flexibility for email support, as some cases require the use of email.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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