Compare HappyFox, Talkus, and Help Scout
 HappyFox 4.6 Based on 110 reviews Optimized for quick response |  Talkus 4.7 Based on 12 reviews |  Help Scout 4.3 Based on 128 reviews |
Pricing
Mighty $29 per staff / month | ‐ | Basic $8 user/month | |
Fantastic $49 per staff / month | ‐ | Standard $15 user/month | |
Enterprise $69 per staff / month | ‐ | Plus $27 user/month | |
Enterprise Plus $89 per staff / month | ‐ | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 104 reviews) | 9.0 (Based on 12 reviews) | 8.5 (Based on 118 reviews) |
| Ease of Use | 9.4 (Based on 104 reviews) | 9.3 (Based on 12 reviews) | 9.2 (Based on 118 reviews) |
| Ease of Setup | 9.0 (Based on 81 reviews) | 9.6 (Based on 10 reviews) | 8.9 (Based on 55 reviews) |
| Ease of Admin | 9.2 (Based on 80 reviews) | 8.9 (Based on 11 reviews) | 8.8 (Based on 57 reviews) |
| Quality of Support | 9.3 (Based on 99 reviews) | 9.4 (Based on 12 reviews) | 8.9 (Based on 102 reviews) |
| Ease of Doing Business With | 9.4 (Based on 77 reviews) | 9.9 (Based on 11 reviews) | 9.0 (Based on 52 reviews) |
| Product Direction (% positive) | 9.4 (Based on 106 reviews) | 10.0 (Based on 12 reviews) | 8.0 (Based on 118 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 46.4% | 83.3% | 60.7% |
Mid-Market (51-1000 emp.) | 38.1% | 8.3% | 36.9% |
Enterprise (> 1000 emp.) | 15.5% | 8.3% | 2.5% |
Reviewers' Industry
Information Technology and Services 14.1% | Internet 25.0% | Computer Software 23.5% | |
Computer Software 12.2% | Logistics and Supply Chain 16.7% | Internet 19.8% | |
Higher Education 6.4% | Marketing and Advertising 8.3% | Information Technology and Services 8.0% | |
Real Estate 3.8% | Leisure, Travel & Tourism 8.3% | Marketing and Advertising 6.2% | |
Education Management 3.8% | Information Technology and Services 8.3% | E-Learning 4.3% | |
Other 59.6% | Other 33.3% | Other 38.3% |
Reviews
| Most Helpful Favorable Review | Michael B. Administrator in Computer Software Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens... | Brent R. Administrator - customizable - unlimited number of widgets - simple setup - knowledge base - helpful support | Danielle L. Administrator in Computer Software HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email... |
| Most Helpful Critical Review | G2 Crowd User in Education Management The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better. | Barry K. Administrator in Logistics and Supply Chain Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time. | Jake S. Administrator in Computer Software I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also... |
