Compare HappyFox, Talkus, and Help Scout

 
Mighty
$29 per staff / month
Basic
$8 user/month
 
Fantastic
$49 per staff / month
Standard
$15 user/month
 
Enterprise
$69 per staff / month
Plus
$27 user/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.0
(Based on 12 reviews)
8.5
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.3
(Based on 12 reviews)
9.2
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
9.6
(Based on 10 reviews)
8.9
(Based on 55 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.9
(Based on 11 reviews)
8.8
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.4
(Based on 12 reviews)
8.9
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.9
(Based on 11 reviews)
9.0
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
10.0
(Based on 12 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
83.3%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
8.3%
36.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
8.3%
2.5%
 
Information Technology and Services
14.1%
Internet
25.0%
Computer Software
23.5%
 
Computer Software
12.2%
Logistics and Supply Chain
16.7%
Internet
19.8%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Information Technology and Services
8.0%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Marketing and Advertising
6.2%
 
Education Management
3.8%
Information Technology and Services
8.3%
E-Learning
4.3%
 
Other
59.6%
Other
33.3%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

Jake S.
Administrator in Computer Software

I dislike that we only have one admin login for all members of the support team. I'm not sure if this is just the way we have it set up or if that is something that is built into Help Scout but it makes auditing changes to articles very difficult. I also...

 
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Kate from G2 Crowd

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