Compare HappyFox, Talkus, and Kayako

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HappyFox
Optimized for quick response
Talkus
Kayako
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Talkus
Talkus
4.7
Based on 12 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Mighty
$29 per staff / month
Inbox
$15 /agent/month
 
Enterprise
$69 per staff / month
Growth
$30 /agent/month
 
Fantastic
$49 per staff / month
Scale
$60 /agent/month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.0
(Based on 12 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.3
(Based on 12 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
9.6
(Based on 10 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.9
(Based on 11 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.4
(Based on 12 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.9
(Based on 11 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
10.0
(Based on 12 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
83.3%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
8.3%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
8.3%
7.2%
 
Information Technology and Services
14.1%
Internet
25.0%
Information Technology and Services
23.7%
 
Computer Software
12.2%
Logistics and Supply Chain
16.7%
Computer Software
17.4%
 
Higher Education
6.4%
Marketing and Advertising
8.3%
Telecommunications
7.2%
 
Real Estate
3.8%
Leisure, Travel & Tourism
8.3%
Internet
5.3%
 
Education Management
3.8%
Information Technology and Services
8.3%
Marketing and Advertising
3.9%
 
Other
59.6%
Other
33.3%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Brent R.
Administrator

- customizable - unlimited number of widgets - simple setup - knowledge base - helpful support

Nicole J.
User in Information Technology and Services

Kayako was easy to use out of the box. Our Support Staff was able to adapt and use it efficiently right away. Previously, the software we utilized was a very manual process so the automation of Kayako was crucial to the Support team and allowed additional...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Barry K.
Administrator in Logistics and Supply Chain

Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

 No downloads provided.No downloads provided.
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Kate from G2 Crowd

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