Compare HappyFox, Talkus, and TeamSupport
 HappyFox 4.6 Based on 110 reviews Optimized for quick response |  Talkus 4.7 Based on 12 reviews |  TeamSupport 4.3 Based on 509 reviews |
Pricing
Mighty $29 per staff / month | ‐ | Support Desk $50 / agent / month billed annually | |
Fantastic $49 per staff / month | ‐ | Enterprise $65 / agent / month billed annually | |
Enterprise $69 per staff / month | ‐ | Private Cloud Custom Contact Us for Pricing | |
Enterprise Plus $89 per staff / month | ‐ | ‐ | |
Free Trial | Free Trial | Free Trial |
Ratings
| Meets Requirements | 9.0 (Based on 104 reviews) | 9.0 (Based on 12 reviews) | 8.7 (Based on 492 reviews) |
| Ease of Use | 9.4 (Based on 104 reviews) | 9.3 (Based on 12 reviews) | 8.8 (Based on 493 reviews) |
| Ease of Setup | 9.0 (Based on 81 reviews) | 9.6 (Based on 10 reviews) | 8.5 (Based on 232 reviews) |
| Ease of Admin | 9.2 (Based on 80 reviews) | 8.9 (Based on 11 reviews) | 8.9 (Based on 234 reviews) |
| Quality of Support | 9.3 (Based on 99 reviews) | 9.4 (Based on 12 reviews) | 9.0 (Based on 447 reviews) |
| Ease of Doing Business With | 9.4 (Based on 77 reviews) | 9.9 (Based on 11 reviews) | 9.3 (Based on 239 reviews) |
| Product Direction (% positive) | 9.4 (Based on 106 reviews) | 10.0 (Based on 12 reviews) | 9.1 (Based on 492 reviews) |
Features
Reviewers' Company Size
Small-Business (50 or fewer emp.) | 46.4% | 83.3% | 41.3% |
Mid-Market (51-1000 emp.) | 38.1% | 8.3% | 47.7% |
Enterprise (> 1000 emp.) | 15.5% | 8.3% | 11.1% |
Reviewers' Industry
Information Technology and Services 14.1% | Internet 25.0% | Computer Software 27.2% | |
Computer Software 12.2% | Logistics and Supply Chain 16.7% | Information Technology and Services 20.7% | |
Higher Education 6.4% | Marketing and Advertising 8.3% | Internet 5.6% | |
Real Estate 3.8% | Leisure, Travel & Tourism 8.3% | Financial Services 4.5% | |
Education Management 3.8% | Information Technology and Services 8.3% | Hospitality 3.6% | |
Other 59.6% | Other 33.3% | Other 38.4% |
Reviews
| Most Helpful Favorable Review | Michael B. Administrator in Computer Software Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens... | Brent R. Administrator - customizable - unlimited number of widgets - simple setup - knowledge base - helpful support | Jessica H. Administrator in Information Technology and Services TeamSupport gives our team a way to organize our ticket types, create workflow, and tag commonly used knowledge articles to ensure our process is efficient and effective for supporting our clients. We can open our tickets in real-time, collaborate, and... |
| Most Helpful Critical Review | G2 Crowd User in Education Management The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better. | Barry K. Administrator in Logistics and Supply Chain Because the TalkUs team iterates so quickly, sometimes the front-end breaks. But they always fix any problems in record time. | Michael B. User in Hospitality As a technician who oversees a team of 14 technicians on my Cloud-based product team, I do have issues with the constant latency when: retrieving Open Tickets for a Customer, receiving an incoming chat, and the major defect when you click and drag an image... |
