Compare HappyFox, Teamwork Desk, and Freshdesk

 
Mighty
$29 per staff / month
Starter
$7 per agent, per month (billed annually)
Sprout
Free for UNLIMITED agents
 
Fantastic
$49 per staff / month
Plus
$13 per agent, per month (billed annually)
Blossom
$19 / agent / month billed annually
 
Enterprise
$69 per staff / month
Pro
$25 per agent, per month (billed annually)
Garden
$35 / agent / month billed annually
 
Enterprise Plus
$89 per staff / month
Enterprise
Contact Us Billed annually
Estate
$49 / agent / month billed annually
 
Forest
$89 / agent / month billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.0
(Based on 28 reviews)
8.6
(Based on 1,859 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.8
(Based on 30 reviews)
8.9
(Based on 1,869 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.9
(Based on 16 reviews)
8.7
(Based on 1,342 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
9.0
(Based on 15 reviews)
8.8
(Based on 1,376 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 27 reviews)
9.0
(Based on 1,804 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 15 reviews)
9.0
(Based on 1,310 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
9.3
(Based on 30 reviews)
8.8
(Based on 1,854 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
79.4%
53.6%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.6%
35.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
10.7%
 
Information Technology and Services
14.1%
Marketing and Advertising
23.9%
Information Technology and Services
20.6%
 
Computer Software
12.2%
Information Technology and Services
19.6%
Computer Software
14.1%
 
Higher Education
6.4%
Computer Software
8.7%
Internet
5.9%
 
Real Estate
3.8%
Logistics and Supply Chain
6.5%
Education Management
3.7%
 
Education Management
3.8%
Internet
6.5%
E-Learning
3.5%
 
Other
59.6%
Other
34.8%
Other
52.2%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Marketing and Advertising

Organization and how multiple users can see what happened on a task. It has made our job have better accountability, too.

Clyde C.
User in Music

Freshdesk is a big improvement over handling support via email. It keeps responses from customers together and provides good tools for sharing support responsibilities with other agents. The "solutions" section is very helpful to my customers and is easier...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Ted F.
Administrator in Mining & Metals

They do not offer a WYSIWYG editor globally.

 
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 No downloads provided.No downloads provided.
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