Compare HappyFox, Teamwork Desk, and Help Scout

 
Mighty
$29 per staff / month
Starter
$7 per agent, per month (billed annually)
Plus
$27 user/month
 
Fantastic
$49 per staff / month
Plus
$13 per agent, per month (billed annually)
Standard
$15 user/month
 
Enterprise
$69 per staff / month
Pro
$25 per agent, per month (billed annually)
Basic
$8 user/month
 
Enterprise Plus
$89 per staff / month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.0
(Based on 28 reviews)
8.5
(Based on 118 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.8
(Based on 30 reviews)
9.2
(Based on 118 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.9
(Based on 16 reviews)
8.9
(Based on 55 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
9.0
(Based on 15 reviews)
8.8
(Based on 57 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 27 reviews)
8.9
(Based on 102 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 15 reviews)
9.0
(Based on 52 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
9.3
(Based on 30 reviews)
8.0
(Based on 118 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
79.4%
60.7%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.6%
36.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
2.5%
 
Information Technology and Services
14.1%
Marketing and Advertising
23.9%
Computer Software
23.5%
 
Computer Software
12.2%
Information Technology and Services
19.6%
Internet
19.8%
 
Higher Education
6.4%
Computer Software
8.7%
Information Technology and Services
8.0%
 
Real Estate
3.8%
Logistics and Supply Chain
6.5%
Marketing and Advertising
6.2%
 
Education Management
3.8%
Internet
6.5%
E-Learning
4.3%
 
Other
59.6%
Other
34.8%
Other
38.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 Crowd User in Marketing and Advertising

The ability to be a belt o track multiple web projects at any given time.

Danielle L.
Administrator in Computer Software

HelpScout is extremely easy to set up an implement. All you need to do is hook up your email address and you're ready to go! You can create snippets, workflows, and tags to collaborate with your team. There are also many app integrations for Slack, Email...

Most Helpful Critical Review
Most Helpful Critical Review
Jared B.
Administrator in Computer Software

Limitation of fields necessary on Contact Groups, Time spent not displaying to customer, due date not displaying to customer, etc.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

Isidoro "Roy" J.
Administrator

There is a noticeable lack of power. Out of all the ticketing services I've used, I liked this the least. Reassigning tickets seemed to be much more cumbersome than needed.

 
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Kate from G2 Crowd

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