Compare HappyFox, Teamwork Desk, and Kayako

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HappyFox
Optimized for quick response
Teamwork Desk
Kayako
Optimized for quick response
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
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Teamwork Desk
Teamwork Desk
4.4
Based on 34 reviews
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Kayako
Kayako
4.1
Based on 170 reviews
Optimized for quick response
 
Mighty
$29 per staff / month
Starter
$7 per agent, per month (billed annually)
Inbox
$15 /agent/month
 
Enterprise
$69 per staff / month
Plus
$13 per agent, per month (billed annually)
Growth
$30 /agent/month
 
Fantastic
$49 per staff / month
Pro
$25 per agent, per month (billed annually)
Scale
$60 /agent/month
 
Enterprise Plus
$89 per staff / month
Enterprise
Contact Us Billed annually
 
Free Trial
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.0
(Based on 28 reviews)
8.3
(Based on 163 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.8
(Based on 30 reviews)
8.6
(Based on 161 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
8.9
(Based on 16 reviews)
8.2
(Based on 116 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
9.0
(Based on 15 reviews)
8.3
(Based on 121 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.1
(Based on 27 reviews)
8.4
(Based on 151 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.0
(Based on 15 reviews)
8.6
(Based on 121 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
9.3
(Based on 30 reviews)
7.4
(Based on 160 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
79.4%
57.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
17.6%
35.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
2.9%
7.2%
 
Information Technology and Services
14.1%
Marketing and Advertising
23.9%
Information Technology and Services
23.7%
 
Computer Software
12.2%
Information Technology and Services
19.6%
Computer Software
17.4%
 
Higher Education
6.4%
Computer Software
8.7%
Telecommunications
7.2%
 
Real Estate
3.8%
Logistics and Supply Chain
6.5%
Internet
5.3%
 
Education Management
3.8%
Internet
6.5%
Marketing and Advertising
3.9%
 
Other
59.6%
Other
34.8%
Other
42.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
NARAYANA MOORTHY K.
Administrator in Financial Services

HappyFox is highly user friendly. It has brought down my response time. We now work like a Real TEAM. It was easy to deploy. No Down time. Reliable. 1 . Smart Rules helps me to improve on a daily basis. 2. Email integration is terrific. 3. We dont need...

G2 Crowd User

It allows for continuity of business. I was part of a customer service center, and when one person was out, it became easy for us to continue the work regardless of whether they're they or not because all had access to Teamwork Desk.

Gary M.
Administrator in Information Technology and Services

The SLA system has allowed us to create quite a complicated set of rules to ensure that we meet all our SLA requirements. The ticket workflows with the automated follow up actions has saved our helpdesk staff countless hours. Our field engineers really love...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 Crowd User in Information Technology and Services

Not fully featured yet. Can't group customers by an organization. Can't have custom fields for a ticket.

G2 Crowd User in Marketing and Advertising

Resource management is not sufficient, support is quite poor.

 
 No videos provided.No videos provided.

Kayako’s fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.

 No downloads provided.No downloads provided.
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