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Compare HappyFox vs Track-It!

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comparison of HappyFox vs. Track-It!
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Track-It! rates 3.6/5 stars with 73 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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Track-It!
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
Track-It!
Track-It!
3.6
Based on 73 reviews
 
Mighty
$29 per staff / month
 
Fantastic
$49 per staff / month
 
Enterprise
$69 per staff / month
 
Enterprise Plus
$89 per staff / month
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
7.9
(Based on 67 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
8.0
(Based on 67 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
7.5
(Based on 41 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
8.0
(Based on 43 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
7.9
(Based on 53 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
8.1
(Based on 41 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
5.9
(Based on 66 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
12.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
56.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
30.6%
 
Information Technology and Services
14.1%
Information Technology and Services
14.0%
 
Computer Software
12.2%
Hospital & Health Care
9.7%
 
Higher Education
6.4%
Higher Education
7.5%
 
Real Estate
3.8%
Utilities
5.4%
 
Education Management
3.8%
Law Practice
5.4%
 
Other
59.6%
Other
58.1%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

G2 Crowd User in Law Practice

Has everything I need - Help Desk module for calls, Library for loaner equipment, Solutions DB. Tech Support is very helpful, too.

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

Yaniv R.
Administrator in Information Technology and Services

The system is now lacking a lot of features, and the features that is has are not integrated together well enough to make it easy to utilize it to the extent that it be used.

 
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Kate from G2 Crowd

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