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Compare HappyFox vs UseResponse

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comparison of HappyFox vs. UseResponse
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. UseResponse rates 4.8/5 stars with 15 reviews. Each product's score is calculated by real-time data from verified user reviews.

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HappyFox
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UseResponse
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HappyFox
HappyFox
4.6
Based on 110 reviews
Optimized for quick response
UseResponse
UseResponse
4.8
Based on 15 reviews
 
Mighty
$29 per staff / month
Enterprise Package
$3000+ per solution
 
Fantastic
$49 per staff / month
Self-Hosted
$899 one-time fee
 
Enterprise
$69 per staff / month
Cloud
$15 per agent, per month
 
Enterprise Plus
$89 per staff / month
 
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Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
9.0
(Based on 104 reviews)
9.1
(Based on 14 reviews)
Ease of UseSee More
Ease of UseSee More
9.4
(Based on 104 reviews)
9.4
(Based on 14 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.0
(Based on 81 reviews)
9.3
(Based on 11 reviews)
Ease of AdminSee More
Ease of AdminSee More
9.2
(Based on 80 reviews)
9.3
(Based on 11 reviews)
Quality of SupportSee More
Quality of SupportSee More
9.3
(Based on 99 reviews)
9.9
(Based on 14 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
9.4
(Based on 77 reviews)
9.9
(Based on 11 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.4
(Based on 106 reviews)
10.0
(Based on 14 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
40.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
46.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
13.3%
 
Information Technology and Services
14.1%
Information Technology and Services
25.0%
 
Computer Software
12.2%
Semiconductors
10.0%
 
Higher Education
6.4%
Internet
10.0%
 
Real Estate
3.8%
Higher Education
10.0%
 
Education Management
3.8%
Financial Services
10.0%
 
Other
59.6%
Other
35.0%
Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Kapil M.
Administrator in Financial Services

(1) Host the solution on your server or use the cloud option (2) Easily configurable to suit your needs (3) Exceptional support and service by the UseResponse Team using their own tool (4) Continuously improving the product with the feedback gained (5)...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Education Management

The chat history view is poor. Cant delete chats, the fact that you need to scroll down every time. This should be organised better.

G2 Crowd User in Computer Software

Minor tweaks to the interface will allow better utilization of valuable screen space on a 13-inch laptop.

 
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Kate from G2 Crowd

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