Compare HappyFox vs Zoho Desk
See this
comparison of HappyFox vs. Zoho Desk
based on data from user reviews. HappyFox rates 4.6/5 stars with 110 reviews. Zoho Desk rates 4.3/5 stars with 1,015 reviews. Each product's score is calculated by real-time data from verified user reviews.
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HappyFox
HappyFox
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Zoho Desk
Zoho Desk
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Pricing

 
Mighty
$29
per staff / month
FREE
$0
/agent/month
 
Enterprise
$69
per staff / month
PROFESSIONAL
$12
/agent/month
 
Fantastic
$49
per staff / month
ENTERPRISE
$25
/agent/month
 
Enterprise Plus
$89
per staff / month
 
Free Trial Unavailable
Free Trial
HappyFox
Mighty
$29per staff / month
Enterprise
$69per staff / month
Fantastic
$49per staff / month
Enterprise Plus
$89per staff / month
Free Trial Unavailable
Zoho Desk
FREE
$0/agent/month
PROFESSIONAL
$12/agent/month
ENTERPRISE
$25/agent/month
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.9
8.7
Ease of Use
Ease of Use
9.3
8.5
Ease of Setup
Ease of Setup
8.9
8.2
Ease of Admin
Ease of Admin
9.1
8.4
Quality of Support
Quality of Support
9.2
8.2
Ease of Doing Business With
Ease of Doing Business With
9.3
8.5
Product Direction (% positive)
Product Direction (% positive)
9.3
8.7
Meets Requirements
HappyFox
8.9
Zoho Desk
8.7
Ease of Use
HappyFox
9.3
Zoho Desk
8.5
Ease of Setup
HappyFox
8.9
Zoho Desk
8.2
Ease of Admin
HappyFox
9.1
Zoho Desk
8.4
Quality of Support
HappyFox
9.2
Zoho Desk
8.2
Ease of Doing Business With
HappyFox
9.3
Zoho Desk
8.5
Product Direction (% positive)
HappyFox
9.3
Zoho Desk
8.7

Features

Ticket and Case Management
Workflow
HappyFox
8.8
Zoho Desk
8.2
Response Automation
HappyFox
8.9
Zoho Desk
8.3
SLA Management
HappyFox
8.6
Zoho Desk
8.2
Attachments/Screencasts
HappyFox
8.4
Zoho Desk
8.3
Ticket Collaboration
HappyFox
8.9
Zoho Desk
8.6
Ticket creation user experience
HappyFox
9.2
Zoho Desk
8.7
Ticket response user experience
HappyFox
9.1
Zoho Desk
8.5
Knowledge Share
Knowledge Base
HappyFox
8.5
Zoho Desk
8.6
Searchable Articles
HappyFox
8.8
Zoho Desk
8.6
Community Forums
HappyFox
Not enough data available
Zoho Desk
8.3
Interactive FAQs & Forums
HappyFox
Not enough data available
Zoho Desk
8.4
Communication
Pop-up Chat
HappyFox
8.7
Zoho Desk
8.9
Notifications
HappyFox
9.0
Zoho Desk
8.9
Targeted Emails
HappyFox
7.3
Zoho Desk
8.9
In-App Messaging
HappyFox
9.2
Zoho Desk
8.9
Interaction
Web Portals
HappyFox
7.2
Zoho Desk
8.4
Forum to Reponse
HappyFox
8.1
Zoho Desk
8.4
Tickets and Tagging
HappyFox
9.3
Zoho Desk
8.7
Live Chat
HappyFox
8.1
Zoho Desk
8.5
Internal Use
Customization
HappyFox
8.3
Zoho Desk
8.3
Conversation Archiving
HappyFox
7.6
Zoho Desk
9.0
Lead Development
HappyFox
8.3
Zoho Desk
9.0
Knowledge Base
HappyFox
8.0
Zoho Desk
8.8
Team Inbox
HappyFox
8.3
Zoho Desk
8.8
Customer Profiles
HappyFox
8.3
Zoho Desk
8.8
Communication Channels
Customer Portal
HappyFox
8.9
Zoho Desk
8.3
Email to Case
HappyFox
9.1
Zoho Desk
8.7
Chat/Live Support
HappyFox
8.8
Zoho Desk
8.5
Social Integration
HappyFox
8.4
Zoho Desk
8.4
Call Center
Make, Receive, and Record Calls
HappyFox
Not enough data available
Zoho Desk
8.3
Customer and Contacts Database
HappyFox
8.1
Zoho Desk
8.3
Products and Version Tracking
HappyFox
8.3
Zoho Desk
8.3
Call Scripting
HappyFox
Not enough data available
Zoho Desk
8.2
Interactive Voice Response (IVR)
HappyFox
Not enough data available
Zoho Desk
8.3
Self Service/Community
Forums
HappyFox
8.0
Zoho Desk
8.3
Knowledge Base
HappyFox
8.4
Zoho Desk
8.4
Ideas/Feedback
HappyFox
8.5
Zoho Desk
8.3
Q&A
HappyFox
8.6
Zoho Desk
8.5
Reporting & Analytics
Social Monitoring
HappyFox
Not enough data available
Zoho Desk
8.4
Reporting
HappyFox
8.3
Zoho Desk
8.3
Dashboards
HappyFox
8.5
Zoho Desk
8.5
Platform
ITIL Compliance
HappyFox
9.1
Zoho Desk
8.4
Mobile User Support
HappyFox
7.3
Zoho Desk
8.3
Customization
HappyFox
8.3
Zoho Desk
8.3
User, Role, and Access Management
HappyFox
8.7
Zoho Desk
8.4
Internationalization
HappyFox
9.1
Zoho Desk
8.1
Performance & Reliability
HappyFox
9.2
Zoho Desk
8.7
Integration APIs
HappyFox
8.9
Zoho Desk
8.4

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.4%
71.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
38.1%
22.3%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
15.5%
5.9%
HappyFox
Small-Business
46.4%
Mid-Market
38.1%
Enterprise
15.5%
Zoho Desk
Small-Business
71.8%
Mid-Market
22.3%
Enterprise
5.9%

Reviewers' Industry

 
Information Technology and Services
14.1%
Information Technology and Services
24.3%
 
Computer Software
12.2%
Computer Software
10.7%
 
Higher Education
6.4%
Marketing and Advertising
4.1%
 
Real Estate
3.8%
Internet
4.0%
 
Education Management
3.8%
Telecommunications
4.0%
 
Other
59.6%
Other
52.8%
HappyFox
Information Technology and Services
14.1%
Computer Software
12.2%
Higher Education
6.4%
Real Estate
3.8%
Education Management
3.8%
Other
59.6%
Zoho Desk
Information Technology and Services
24.3%
Computer Software
10.7%
Marketing and Advertising
4.1%
Internet
4.0%
Telecommunications
4.0%
Other
52.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

 
HappyFox
Most Helpful Favorable Review
Michael B.
Administrator in Computer Software

Their support is excellent, the interface is easy to understand, and the many features make it easy to professionalize our support department. We also adore that the customers do not need to log in to a site to view or create tickets. It all happens...

Most Helpful Critical Review
G2 Crowd User in Marketing and Advertising

The way to create new tickets is a bit frustrating.

Zoho Desk
Most Helpful Favorable Review
Garret A.
User in Information Technology and Services

The task distribution system, reports, chat system and client database management are the best things in this application. Excellent multi-channel support and an excellent interface - Integrating the knowledge base into ticket design is really neat! The...

Most Helpful Critical Review
G2 Crowd User in Computer Software

I absolutely despise the amount of effort required to do a basic filter; the fact that it is super easy to create a new user when an existing user already matches on email (simply by doing things out of order); that you have to click twice to search...

Screenshots

 
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Videos

 No videos provided
HappyFox
No videos provided
Zoho Desk

Downloads

 No downloads providedNo downloads provided
HappyFox
No downloads provided
Zoho Desk
No downloads provided
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