Compare Heap vs IBM Digital Analytics

See this comparison of Heap vs. IBM Digital Analytics based on data from user reviews. Heap rates 4.3/5 stars with 103 reviews. IBM Digital Analytics rates 2.9/5 stars with 47 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Enterprise
Custom
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 96 reviews)
6.8
(Based on 45 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 96 reviews)
5.7
(Based on 45 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 41 reviews)
5.1
(Based on 17 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 41 reviews)
6.8
(Based on 19 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 82 reviews)
6.0
(Based on 40 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 33 reviews)
6.9
(Based on 19 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 96 reviews)
3.6
(Based on 44 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.3%
14.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.0%
32.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
53.5%
 
Internet
24.4%
Retail
19.6%
 
Computer Software
15.1%
Marketing and Advertising
19.6%
 
Information Technology and Services
13.4%
Insurance
8.9%
 
Marketing and Advertising
12.6%
Internet
7.1%
 
Insurance
2.5%
Computer Software
5.4%
 
Other
31.9%
Other
39.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

Josh P.
User in Insurance

IBM Digital Analytics was used to monitor on-site user behavior, highlight areas of drop-off across key lead capture pathways, provide direction, and historical aggregation of digital marketing initiatives and set performance benchmarks for an ecommerce...

Most Helpful Critical Review
Most Helpful Critical Review
Chang C.
User in Internet

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

G2 Crowd User in Computer Software

Some of their products crash, and the interfaces are outdated

 
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Kate from G2 Crowd

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