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Compare Heap vs IBM Digital Analytics

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comparison of Heap vs. IBM Digital Analytics
based on data from user reviews. Heap rates 4.3/5 stars with 114 reviews. IBM Digital Analytics rates 2.9/5 stars with 51 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 107 reviews)
6.9
(Based on 47 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 107 reviews)
5.9
(Based on 47 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 47 reviews)
5.7
(Based on 19 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.5
(Based on 47 reviews)
7.0
(Based on 21 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 91 reviews)
6.2
(Based on 42 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 39 reviews)
7.1
(Based on 21 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 107 reviews)
3.8
(Based on 46 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.0%
14.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
34.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.8%
51.1%
 
Internet
24.6%
Retail
17.7%
 
Information Technology and Services
13.8%
Marketing and Advertising
17.7%
 
Computer Software
13.8%
Insurance
8.1%
 
Marketing and Advertising
13.0%
Information Technology and Services
8.1%
 
Insurance
2.2%
Internet
6.5%
 
Other
32.6%
Other
41.9%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

G2 Crowd User in Information Technology and Services

Data, using the software overall and the fact that it crunches numbers

Most Helpful Critical Review
Most Helpful Critical Review
Gitai B.
User in Computer Software

The ability to analyze is ridiculously bad. I've been doing web analytics for four years now, and I'm pretty good at it. I find that usually the third level of drill down is where you start getting an answer to your question, and Heap just doesn't allow...

G2 Crowd User in Wholesale

The worst part of the whole tool is the set up. Way too many tags that never seem to work properly. You have to actually hard code them on each page unlike Google Analytics where you can tag by the page URL. It's also extremely hard to create custom...

 
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Kate from G2 Crowd

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