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Compare Heap vs IBM Watson Customer Experience Analytics

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comparison of Heap vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Heap rates 4.3/5 stars with 114 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 10 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Heap
IBM Watson Customer Experience Analytics
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Heap
Heap
4.3
Based on 114 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 10 reviews
Optimized for quick response
 
Free
$0 per month
 
Enterprise
Custom
 
Free Trial
Free Trial
 $ Get a Quote$ Get a Quote$ Get a Quote$ Get a Quote
Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 107 reviews)
7.4
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 107 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.1
(Based on 47 reviews)
8.2
(Based on 5 reviews)
Ease of Admin
Ease of Admin
8.5
(Based on 47 reviews)
Not enough data available
Quality of SupportSee More
Quality of SupportSee More
8.5
(Based on 91 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.5
(Based on 39 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
8.9
(Based on 107 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.0%
10.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
20.0%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.8%
70.0%
 
Internet
24.6%
Food & Beverages
20.0%
 
Information Technology and Services
13.8%
Staffing and Recruiting
13.3%
 
Computer Software
13.8%
Retail
13.3%
 
Marketing and Advertising
13.0%
Marketing and Advertising
13.3%
 
Insurance
2.2%
Investment Management
13.3%
 
Other
32.6%
Other
26.7%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

G2 Crowd User in Food & Beverages

It was easy to use but it needs to be updated

Most Helpful Critical Review
Most Helpful Critical Review
Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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