Compare Heap vs IBM Watson Customer Experience Analytics

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comparison of Heap vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Heap rates 4.4/5 stars with 110 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 11 reviews. Each product's score is calculated by real-time data from verified user reviews.

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Heap
Heap
4.4
Based on 110 reviews
IBM Watson Customer Experience Analytics
IBM Watson Customer Experience Analytics
4.2
Based on 11 reviews
 
Free
$0 per month
 
Enterprise
Custom
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 103 reviews)
7.6
(Based on 8 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 103 reviews)
8.5
(Based on 8 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 45 reviews)
8.0
(Based on 6 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 45 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.6
(Based on 87 reviews)
7.0
(Based on 6 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 37 reviews)
8.5
(Based on 6 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 103 reviews)
10.0
(Based on 8 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.3%
9.1%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.5%
18.2%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.2%
72.7%
 
Internet
24.1%
Food & Beverages
18.8%
 
Information Technology and Services
14.3%
Retail
12.5%
 
Computer Software
14.3%
Investment Management
12.5%
 
Marketing and Advertising
13.5%
Banking
12.5%
 
Insurance
2.3%
Marketing and Advertising
12.5%
 
Other
31.6%
Other
31.3%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

G2 Crowd User in Investment Management

Cloud based platform templates for modelling Integration with differnt CRM.

Most Helpful Critical Review
Most Helpful Critical Review
Anne M.
User in Financial Services

The inaccuracies (#s will jump) over time, I record HEAP data daily/weekly/monthly and when I go back to see it I notice there are something slight or LARGE changes in the numbers I also dislike how easily it is to pull inaccurate information if your...

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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Kate from G2 Crowd

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