Compare Heap vs IBM Watson Customer Experience Analytics
See this
comparison of Heap vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Heap rates 4.3/5 stars with 115 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free
$0
per month
 
Enterprise
Custom
 
Free Trial
Free Trial
Heap
Free
$0per month
Enterprise
Custom
Free Trial
IBM Watson Customer Experience Analytics
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.3
7.6
Ease of Use
Ease of Use
8.0
7.3
Ease of Setup
Ease of Setup
9.0
7.8
Ease of Admin
Ease of Admin
8.3
7.7
Quality of Support
Quality of Support
8.3
7.9
Ease of Doing Business With
Ease of Doing Business With
8.4
8.1
Product Direction (% positive)
Product Direction (% positive)
8.8
8.2
Meets Requirements
Heap
8.3
IBM Watson Customer Experience Analytics
7.6
Ease of Use
Heap
8.0
IBM Watson Customer Experience Analytics
7.3
Ease of Setup
Heap
9.0
IBM Watson Customer Experience Analytics
7.8
Ease of Admin
Heap
8.3
IBM Watson Customer Experience Analytics
7.7
Quality of Support
Heap
8.3
IBM Watson Customer Experience Analytics
7.9
Ease of Doing Business With
Heap
8.4
IBM Watson Customer Experience Analytics
8.1
Product Direction (% positive)
Heap
8.8
IBM Watson Customer Experience Analytics
8.2

Features

Metrics
Sessions - Digital Analytics
Heap
8.6
IBM Watson Customer Experience Analytics
8.3
Engagement
Heap
8.1
IBM Watson Customer Experience Analytics
7.9
Entry and Exit Pages
Heap
7.9
IBM Watson Customer Experience Analytics
7.2
Standard Event Tracking
Heap
9.1
IBM Watson Customer Experience Analytics
8.1
Custom Event Tracking
Heap
8.6
IBM Watson Customer Experience Analytics
6.9
Retention
Heap
7.7
IBM Watson Customer Experience Analytics
7.2
Return
Heap
7.8
IBM Watson Customer Experience Analytics
7.2
Conversions
Heap
8.2
IBM Watson Customer Experience Analytics
6.7
Funnels
Heap
8.5
IBM Watson Customer Experience Analytics
7.5
Reporting
Real-Time Reporting
Heap
8.5
IBM Watson Customer Experience Analytics
Not enough data available
Trending
Heap
7.5
IBM Watson Customer Experience Analytics
8.6
Retroactive Reporting
Heap
8.8
IBM Watson Customer Experience Analytics
8.3
Segmentation
Heap
7.9
IBM Watson Customer Experience Analytics
8.1
Mobile Reporting
Heap
8.0
IBM Watson Customer Experience Analytics
Not enough data available
Unification Across Devices
Heap
8.3
IBM Watson Customer Experience Analytics
8.0
Custom Reports and Dashboards
Heap
7.8
IBM Watson Customer Experience Analytics
6.7
Other
User Data
Heap
8.1
IBM Watson Customer Experience Analytics
7.1
Site Search Reporting
Heap
7.3
IBM Watson Customer Experience Analytics
6.4
Load Time Monitoring
Heap
7.5
IBM Watson Customer Experience Analytics
Not enough data available
Campaign Tracking
Heap
8.0
IBM Watson Customer Experience Analytics
Not enough data available
E-Commerce
Heap
7.5
IBM Watson Customer Experience Analytics
Not enough data available
Promotional Messages
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Administration Alerts
Heap
Not enough data available
IBM Watson Customer Experience Analytics
6.9
Variation Testing
A/B Testing
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Conversion Goal
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Percentage of Traffic
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Confidence Level
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Multivariate Testing
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Split URL Testing
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Build
WYSIWYG Editor
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Landing Pages
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Reporting
Segmentation
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Reports and Dashboards
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Mobile Optimization
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Personalization
Standard Targeting
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Custom Targeting
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Profile Storage Duration
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
In-Page Analytics
Click Reporting
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Heat Maps
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Session Replays
Heap
Not enough data available
IBM Watson Customer Experience Analytics
Not enough data available
Administration
Performance and Reliability
Heap
8.1
IBM Watson Customer Experience Analytics
6.9
User, Role, and Access Management
Heap
8.1
IBM Watson Customer Experience Analytics
7.1
API / Integrations
Heap
8.0
IBM Watson Customer Experience Analytics
5.8
QA Testing
Heap
Not enough data available
IBM Watson Customer Experience Analytics
7.0

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.5%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.8%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
8.7%
68.4%
Heap
Small-Business
56.5%
Mid-Market
34.8%
Enterprise
8.7%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%

Reviewers' Industry

 
Internet
24.5%
Retail
12.5%
 
Computer Software
14.4%
Food & Beverages
12.5%
 
Information Technology and Services
13.7%
Banking
12.5%
 
Marketing and Advertising
12.9%
Staffing and Recruiting
8.3%
 
Insurance
2.2%
Oil & Energy
8.3%
 
Other
32.4%
Other
45.8%
Heap
Internet
24.5%
Computer Software
14.4%
Information Technology and Services
13.7%
Marketing and Advertising
12.9%
Insurance
2.2%
Other
32.4%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Justin A.
Agency in Marketing and Advertising

Heap is easy to implement, easy to use, and very simple to deploy. It gives the "lay-person", a marketing team member, or business team member who is NOT a tech savvy data scientist the ability to review the most important data, answer questions in a...

G2 Crowd User

The intuitive design that stands out from other competitors. Like the data visualization solutions and easiness to share slides

Most Helpful Critical Review
Most Helpful Critical Review
Gitai B.
User in Computer Software

The ability to analyze is ridiculously bad. I've been doing web analytics for four years now, and I'm pretty good at it. I find that usually the third level of drill down is where you start getting an answer to your question, and Heap just doesn't allow...

G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
Heap
Most Helpful Favorable Review
Justin A.
Agency in Marketing and Advertising

Heap is easy to implement, easy to use, and very simple to deploy. It gives the "lay-person", a marketing team member, or business team member who is NOT a tech savvy data scientist the ability to review the most important data, answer questions in a...

Most Helpful Critical Review
Gitai B.
User in Computer Software

The ability to analyze is ridiculously bad. I've been doing web analytics for four years now, and I'm pretty good at it. I find that usually the third level of drill down is where you start getting an answer to your question, and Heap just doesn't allow...

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 Crowd User

The intuitive design that stands out from other competitors. Like the data visualization solutions and easiness to share slides

Most Helpful Critical Review
G2 Crowd User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 No videos provided

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Heap
No videos provided
IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Downloads

Ask Heap a QuestionContact HeapAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics