Compare Heap vs IBM Watson Customer Experience Analytics

See this comparison of Heap vs. IBM Watson Customer Experience Analytics based on data from user reviews. Heap rates 4.4/5 stars with 102 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
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Enterprise
Custom
 
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 95 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 95 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 41 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 41 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 81 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 33 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 95 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.3%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
71.4%
 
Internet
24.8%
Banking
25.0%
 
Computer Software
15.4%
Marketing and Advertising
25.0%
 
Information Technology and Services
13.7%
Consumer Goods
12.5%
 
Marketing and Advertising
12.8%
Food & Beverages
12.5%
 
Insurance
2.6%
Insurance
12.5%
 
Other
30.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap provides great user-level analytics, the data loads very fast, it gives the ability to send custom events via API and they offer quick and helpful customer support.

G2 Crowd User in Marketing and Advertising

Thw softwrae has easy to use interface, Interactive dashboards and good segmentation features.

Most Helpful Critical Review
Most Helpful Critical Review
Chang C.
User in Internet

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

 
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Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

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