Compare Heap vs IBM Watson Customer Experience Analytics

See this comparison of Heap vs. IBM Watson Customer Experience Analytics based on data from user reviews. Heap rates 4.4/5 stars with 102 reviews. IBM Watson Customer Experience Analytics rates 4.3/5 stars with 7 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 per month
 
Enterprise
Custom
 
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.4
(Based on 95 reviews)
7.6
(Based on 7 reviews)
Ease of UseSee More
Ease of UseSee More
8.2
(Based on 95 reviews)
8.5
(Based on 7 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 41 reviews)
8.2
(Based on 5 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 41 reviews)
8.2
(Based on 5 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 81 reviews)
7.3
(Based on 5 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 33 reviews)
8.8
(Based on 5 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.1
(Based on 95 reviews)
10.0
(Based on 7 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
57.8%
0.0%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.3%
28.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
7.8%
71.4%
 
Internet
24.8%
Banking
25.0%
 
Computer Software
15.4%
Marketing and Advertising
25.0%
 
Information Technology and Services
13.7%
Consumer Goods
12.5%
 
Marketing and Advertising
12.8%
Food & Beverages
12.5%
 
Insurance
2.6%
Insurance
12.5%
 
Other
30.8%
Other
12.5%
Most Helpful Favorable Review
Most Helpful Favorable Review
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Abdurashid A.
Administrator in Internet

Its simplicity, scope, flexibility and total cost of ownership. Having spent over a month with Mixpanel in an effort to get something out of it and get use to how it works, it has led to many frustrations and lost opportunities due to complexity of the app...

G2 Crowd User

The cloud version is much easier to setup. Quicker interface, etc.

Most Helpful Critical Review
Most Helpful Critical Review
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Gitai B.
User in Computer Software

The ability to analyze is ridiculously bad. I've been doing web analytics for four years now, and I'm pretty good at it. I find that usually the third level of drill down is where you start getting an answer to your question, and Heap just doesn't allow...

Dave H.
Executive Sponsor

nothing, i am very happy with this product

 
 No videos provided.

Go from question to decision to action in minutes with Watson Customer Experience Analytics. Customers interact with your brand across channels and over time, which means you’re probably using multiple solutions to connect with them. When you can only see a part of the picture, you risk creating disjointed, unpleasant experiences. Watch this video to see how IBM Customer Experience Analytics makes it possible to visualize—and continually improve—the entire customer journey.

Ask Heap a QuestionContact HeapAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
Kate avatar
Kate from G2 Crowd

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