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Compare Heap vs Kissmetrics

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comparison of Heap vs. Kissmetrics
based on data from user reviews. Heap rates 4.4/5 stars with 111 reviews. Kissmetrics rates 4.1/5 stars with 146 reviews. Each product's score is calculated by real-time data from verified user reviews.

 
Free
$0 per month
Growth
From $500 Per Month
 
Enterprise
Custom
Power
From $850 Per Month
 
Enterprise
Contact Vendor 1-888-767-5477
 
Free Trial
Free Trial
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Meets RequirementsSee More
Meets RequirementsSee More
8.5
(Based on 104 reviews)
8.0
(Based on 141 reviews)
Ease of UseSee More
Ease of UseSee More
8.3
(Based on 104 reviews)
7.7
(Based on 141 reviews)
Ease of SetupSee More
Ease of SetupSee More
9.2
(Based on 45 reviews)
7.0
(Based on 60 reviews)
Ease of AdminSee More
Ease of AdminSee More
8.6
(Based on 45 reviews)
8.1
(Based on 65 reviews)
Quality of SupportSee More
Quality of SupportSee More
8.7
(Based on 88 reviews)
8.5
(Based on 122 reviews)
Ease of Doing Business WithSee More
Ease of Doing Business WithSee More
8.7
(Based on 37 reviews)
8.5
(Based on 66 reviews)
Product Direction (% positive)See More
Product Direction (% positive)See More
9.0
(Based on 104 reviews)
8.1
(Based on 141 reviews)
Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
56.8%
54.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
34.2%
35.9%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
9.0%
9.2%
 
Internet
25.2%
Computer Software
23.9%
 
Information Technology and Services
14.1%
Internet
21.7%
 
Computer Software
14.1%
Marketing and Advertising
11.7%
 
Marketing and Advertising
13.3%
Information Technology and Services
5.6%
 
Insurance
2.2%
Retail
2.8%
 
Other
31.1%
Other
34.4%
Most Helpful Favorable Review
Most Helpful Favorable Review
G2 Crowd User in Internet

Heap takes a unique approach to web interaction tracking. Unlike many other web analytics tools, Heap collects every action a user takes on each of your site's pages by default. It's up to you to organize the data, but you can define individual actions on...

Justin N.
User in Marketing and Advertising

KISSMetrics offers flexibility, power, and a robust feature set. You can track almost anything your heart desires and go way beyond simple page views to track form completions, behaviour across multiple devices, customer value over time, and way more....

Most Helpful Critical Review
Most Helpful Critical Review
Chang C.
User in Internet

1. Our app iterates rapidly and we need to redefine some events in heap every time, because our component moved around. I almost feel like the time we saved on implementing the tracking code is the spending here redefining the events. 2. Became pricy when...

Darren S.
Administrator in Internet

Our dev team invested dozens of hours integrating KissMetrics calls into everything we needed to track. It required a lot of testing and back and forth with their support. When we finally had everything being tracked, we needed to set up our dashboard and...

 
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Kate from G2 Crowd

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